Customer Service Representative

3 weeks ago


Chico, United States Mad Engine Global, LLC. Full time

Are you ready to join our amazing team as a Customer Service Representative? We are seeking highly motivated individuals who excel in a dynamic work environment. This is a full-time position with opportunities for growth within our organization About Mad Engine Founded in 1987, Mad Engine has grown to become the leading global licensed apparel wholesaler with top brands including Marvel, Star Wars, Disney and Nickelodeon. Mad Engine’s footprint spans multiple continents, with unique locations dedicated to design, customer service, manufacturing, quality assurance and distribution. This enables us to fully meet the needs of every customer, ensuring the best customer experience possible. Summary: The Customer Service Representative will be the primary contact for customers to receive resolution through email, live chat, community forums, social media direct messages, and in a swift and professional manner. It is the long-term goal of the Customer Service Representative to foster a positive customer service experience while ensuring that procedure is followed and customers of our websites are ecstatic with their experience. Schedule: Monday-Friday 8:00am-4:30pm Pay: $17.00-$19.00 Hourly – Depending on Experience Duties/Responsibilities (include but not limited to the following) Provide phone, live chat and email support for online and website customers Respond professionally and quickly to customer emails through our online portal (ZenDesk) Interact and engage with potential customers via online chat Manage all aspects of customers order: from order placement to tracking through to fulfillment to ensure complete customer satisfaction Determine best resolution/action for customers Accurate knowledge of order tracking and shipping methods Assist in maintaining customer & inventory databases Assist in developing and improving processes/procedures Process customer returns, exchanges & refunds that are received on a daily basis Support and assist management with any and all tasks assigned We’d like to meet you if: You possess strong verbal and written communication skills Passionate about art, gaming and pop culture Ability to prioritize projects and tasks quickly Must be able to multitask Can type at least 60 Words Per Minute Flexibility in scheduled hours is required. Morning and late night shifts may be scheduled depending on business needs. Previous customer service experience in the e-commerce industry is preferred #J-18808-Ljbffr



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