Release Manager

2 weeks ago

Atlanta, United States Crescens Full time

Job Title:

Release Manager

Location: Atlanta, GA

Duration: 22+ Months

**The candidate must reside in Georgia to start and continue this role.

**The client is allowing a remote work situation, but the selected candidate must be able to come on-site when needed.

Job Description:

The Client is seeking an experienced Release Manager to join our team for the Medicaid Enterprise System Transformation (MEST).

The ideal candidate will be responsible for designing and implementing an end-to-end multimodule release management process. The client is in the process of transforming existing legacy Medicaid Enterprise Systems (MES) into modern, loosely coupled, seamlessly integrated, modular systems where the exchange of data and processes is seamless and automatic.

This procurement and implementation represent one of the largest and most significant projects at client and will impact millions of Georgians with the goal of improving health outcomes and wellness and improving system performance and efficiency.

Client is seeking an experienced and dedicated Release Manager to join our team for the Medicaid Enterprise System Transformation (MEST).

The ideal candidate will be responsible for designing and implementing an end-to-end multimodule release management process.

Duties & Responsibilities:

Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing, and overseeing the processes related to releasing code to production or shared systems in accordance with Agency standards.

Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident Management

Design business processes to coordinate release management activities between multiple vendors, ensure all release management processes have been followed, and all evidence is properly documented within the Application Lifecycle Management tool.

Selection and implementation automation tools for change management tasks.

Communicate, coordinate, and lead IT change control management duties, serving as a change manager.

Ensure IT change control management requests are executed according to the defined project standards.

Coordinate schedules of pending and approved IT change management requests.

Ensure systems are utilized when conducting identified IT change manager duties.

Assist with implementing and standardizing IT service management efforts, and the standardization of processes across multiple vendors.

Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels and availability.

Coordinate multiple teams to ensure tasks are completed to align with the release schedule.

Assist with Operations and Maintenance activities associated with existing and future MEST Program system modules by assisting in the creation of change requests, scheduling change requests and receiving approvals for submitting change requests for the MEST module vendors; and

Author and coordinate business continuity plans

Perform other duties as required.

Qualifications/ Preferred Qualifications

Ten (10) years of technical development/change management experience

Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, and familiar with project management software development tools. " Knowledge of Jira and ServiceNow

Strong communication skills, both written and oral, with technical and nontechnical staff, at all levels of management.

Knowledge of project management principles and practices.

Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release Management and Service Asset and Configuration Management.

Knowledge of Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors and applications.

Knowledge of change management principles and practices, change control board activities and change request processing.

Proficient in release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure.

Knowledge of basic management principles and practices, methods of data collection and analysis; and

Ability to organize risks and issues for presentation in reports, documents, and other written materials.State

State

Government / Public Sector (preferred)

Medicaid / Healthcare (preferred)

Project / Program Management Certification (preferred)

Facilitation (preferred)

ServiceNow Competency

Access Managemen

Change Management

Incident Management

Self Service

Applications (Proficiency is Preferred)

ServiceNow

Salesforce.com

Okta

Remedy

GitHub

Sysaid

JIRA

AWS Cloud Services

Snowflake

PowerBI

Tableau

Education

Bachelor's degree in information technology, Computer Science, or a related field.

At least 7 years of experience in management of complex project procurement and implementations

Project Management Professional (PMP)

Certification preferred

Skills:

Technical development/change management experience

Develop and deploy a change/control/release/incident management practice

Mitigate risk against failure in system release

Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, familiar with project mgmt tools

Jira and ServiceNow

Knowledge of project management principles and practices

Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors

Release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure

Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management.

Change management principles and practices, change control board activities and change request processing.

Basic management principles and practices, methods of data collection and analysis;

Experience organizing risks and issues for presentation in reports, documents, and other written materials

Strong understanding of IT Service Management (ITSM) processes, Change Management, Release Management and Service Asset and Configuration Management

State Government / Public Sector

Medicaid / Healthcare

Project / Program Management Certification

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