Desktop Support Analyst

4 weeks ago

Washington, United States Addison Group Full time

Position: Desktop Support Analyst

Location: District of Columbia - 5 Days Onsite



To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Desktop Support Analyst to join a project - this contract is slated to end in November 2024. Please contact us today to discuss this opportunity

Responsibilities:

  • Respond to client support requests and determine the nature of their problem or issue.
  • Provide onsite and remote support to clients for hardware and computer equipment.
  • Establish, diagnose, repair, maintain, and upgrade hardware and computer equipment.
  • Possess hands-on experience with Windows and Linux environments and office automation products.
  • Work with computer peripherals such as printers and scanners.
  • Implement security patches and other security implementation plans.
  • Troubleshoot remotely and provide clear instructions to clients.
  • Record technical issues and solutions in logs and send unresolved issues to the next level of support.
  • Follow up with clients to ensure their systems are functional.
  • Report customer feedback and potential product requests.
  • Create technical documentation and manuals, as well as work tickets.
  • Ensure that all open requests are resolved and write and complete reports as needed.

Qualifications:

  • Minimum of 1-3 years of experience as a Desktop Engineer.
  • Proficient in troubleshooting Microsoft Windows 7 and above.
  • Excellent understanding of Windows and software knowledge for building images, upgrades, and troubleshooting.
  • Ability to manage and support end-user devices, such as desktop systems and other peripheral equipment.
  • Experience in imaging, including creating, testing, and deploying Knowledge of SCCM and Intune is a plus.
  • Familiarity with smart cards / PIV cards.
  • Previous experience with Office 365, VPN, Active Directory, and Thin Client.
  • Knowledge and experience in Conference Room / VTC Setups.

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