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Floor Manager

5 months ago

Hudson, United States Estiatorio Milos Full time

Overview

The Floor Manager at Milos is responsible for overseeing all service and front of house expectations and standards throughout a shift. They liaise with the GM team to achieve and enhance Milos hospitality expectations.

Skills

Ability to understand our brand, culture, and values

Highly motivated and able to motivate a team

Excellent communication skills

Organization skills and planning

Adaptability and teamwork

Guest centric personality

Roles and responsibilities

Ensure Milos hospitality standards are being achieved.

Builds and coaches a strong floor team to provide the best service to our guests

Act as an Ambassador for Milos

Service

- Work with FOH staff to ensure all steps of service are being followed.

- Ensure dishes that are leaving the kitchen are to the Milos expectations.

- Work with host team to produce optimal floor plans for service

- Hold pre-shift meetings with FOH if staff to review areas of opportunities and shift plan

- Act as a leader to staff and guide our FOH team to successful service

- Instruct staff to clear tables, take orders if necessary, assisting Sommeliers with wine service

- Learn and teach the Milos concept and menu in order to discuss it articulately with our guests

- Perform constant dining room checks during service:

1. Customer checks

2. Cleanliness checks (Dining room, polishing area, and bathrooms)

3. Food quality and presentation

Customers

- Interact with guests and develop relationships with guest

- Exude confidence when dealing with guest issues and guest concerns (e.g., poor service, food not satisfactory, etc.)

- Ensure that every guest's experience can be enhanced

- Keep a watchful eye on guest cues to be proactive rather than reactive

- Achieve great customer compliments and feedback

Administration

- Review employee schedules daily to ensure proper staffing for success

- Constantly communicate with GM team any staffing updates or concerns

- Ensure that staff cuts are made accordingly to management expectations

- Outline daily floor plans and review with management team

- Review reservations and build a solid game plan to achieve great service