Reservationist

OverviewThe Reservationist is mainly responsible for answering phone calls, taking and confirming reservations. They manage floor plans and communicate guest inquiries in a gracious, efficient manner that is synonymous with Milos standards. Primary roles and responsibilities Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner Follows up on all reservation requests, changes, and cancellations Calls guests to confirm all daily bookings Ensures guests are advised of policies and deposit requirements Acquires credit card Information for itemized receipts and credit card disputes Communicates and coordinates with FOH and BOH staff to discuss and relay any changes and special requests Updates preferences and ensures accuracy of guest profiles, merges duplicate profiles as needed Understands complete floor plan & service flow of the restaurant Answers phone calls and provides information on reservations, availability, restaurant hours and services Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values to ensure a memorable guest experienceRequirements A minimum of one (1) year experience in an upscale dining setting Excellent interpersonal and customer service skills Strong written and verbal communication skills Able to work in a fast-paced, team environment Able to multi-task, is receptive to feedback and direction Knowledge of POS and reservation systems (an asset)