Account Manager, Cannabis NYC
2 weeks ago
Please include a cover letteralong with your resume to apply.
Position Overview
The Account Manager, CannabisNYC is responsible for assisting NYC Business Solutions Center clients gainaccess to the full array of Services at the Center. They will do this throughbusiness counselling, credit counselling and, where feasible, connecting themto a financial institution that is most suited to their needs. The AccountManager must deliver high-quality services to Support the BSC’s mission and toenable small businesses in Brooklyn, including Cannabis licensees, to start,operate, and expand. They must possess exceptional written and oralcommunication skills, time management skills and be able to operate withexcellence in a fast-paced environment. Specifically, the Account Manager,manages the financial support services which involve critical metrics for theCenter’s successful operation. This work includes assessing the potential ofentrepreneurs as they start their businesses, pre-screening clients for NYCBusiness Solutions Center’s full range of services, with a primary focus onCannabis NYC services. In addition, the position is responsible for specialprojects as directed by the President & CEO and the Business SolutionsCenter Director.
Specific Duties
Review Business plans, and provide technical assistance forcreating complete Business Plans.
Provide technical assistance in developing marketing strategiesand financial projections.
Collaborate with the NYC BSC team to deliver Center services infinancing assistance, business education, business consultation, navigatinggovernment, and certification.
Understand intake needs for each service to be the best advocatefor BSC clients.
Adhere to BSC Standard Operating Procedures (SOP), and BSC AnnualGoals and Expectations.
Create and maintain complete records of customer engagements andbusiness profiles in the CRM database.
Achieve individual and overall goals as defined in the SOP and theDirector
Respond to all customer inquiries in a timely and appropriatemanner, in accordance with quality assurance best practices and standardsoutlined in the SOP.
Attend training and mentoring sessions such as those provided bySBS to enhance services delivered.
Provide feedback to team members, the Center Director, and SBS onan ongoing basis to improve the system’s ability to achieve outcomes andprovide high-quality services.
Other tasks and duties that support the Center as assigned.
Reviewing and writing business plans.
Qualifications
Bachelor’s degree, plus 2 years of experience
Proven ability to manage towards goals to ensure achievement ofthose goals, within deadlines.
Proven record of accomplishment with strong sales and/or customerservice skills.
Analytical and numerical proficiency a plus.
Some knowledge of the loan servicing and/or underwriting processis a plus.
Proven experience working with CRM software like MS Dynamics orSalesforce a plus.
Experience working with small businesses, community-basedorganizations, community groups and/or government programs a plus.
Proficiency in Excel and Word is required, Power Point, Outlookand other Office products are a plus.
Proficiency in CRM data entry and follow-through a plus.
Preferred Skills
Knowledge of business registration process
Knowledge of City and State license and permits, includingCannabis Licenses & MRTA.
A strong belief in the potential of small businesses and the valueof understanding their needs and helping them to succeed.
Solid work ethic and elevated level of professional integrity.
Excellent customer service skills.
Demonstrated knowledge of small business assistance and businesssupport programs in New York City.
Ability to manage towards goals to ensure the success of thosegoals by specific deadlines.
Ability to work effectively under pressure in both a team andindividual setting.
Strong interpersonal and relationship management skills.
The ability to communicate effectively verbally and in writingwith many internal and external stakeholders.
Flexible, adaptable, customer-focused, and goal-oriented with acommitment to exacting standards of excellence.
The ability to think innovatively and generate innovative ideasthat can translate directly into results.
Good Help Post: Good Help is a free program that promotes active jobopenings on behalf of employers in Brooklyn and advocates for candidates byreducing hiring barriers. This is a Good Help job post and not for direct hireat the Brooklyn Chamber of Commerce. For questions, career assistance, or moreinformation on our workforce development initiatives, please reach out togoodhelp@brooklynchamber.com.
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