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Front Desk Agent

2 months ago

Chicago, United States Arlo Chicago Full time

Job Summary:

We are seeking a friendly and customer service-oriented individual to join our team as a Front Desk Agent at our Arlo Chicago location. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional service and creating a positive first impression of our hotel. This is a full-time, hourly position in Chicago, Illinois's hospitality/restaurant industry.

Compensation & Benefits:

As a valued member of our team, you will receive a competitive compensation of $22 per hour, paid biweekly. In addition, you will have access to benefits such as health insurance, paid time off, and opportunities for career growth and development.

Responsibilities:

- Greet guests in a warm and friendly manner, ensuring a positive first impression of our hotel
- Check-in and check-out guests efficiently and accurately, adhering to all hotel procedures
- Handle all guest requests and inquiries promptly and professionally
- Assist with reservations and ensure accurate billing and payment processing
- Maintain an organized and clean front desk area at all times
- Assist with maintaining and updating guest records and room availability
- Answer phone calls and direct them to the appropriate department or individual
- Ensure all guests are informed about hotel amenities, services, and promotions
- Handle cash and credit card transactions accurately and securely
- Collaborate with other hotel departments to provide exceptional service to guests
- Attend all meetings and training sessions as required
- Handle and resolve guest complaints in a timely and efficient manner
- Ensure compliance with all hotel policies, procedures, and safety standards

Requirements:

- High school diploma or equivalent required
- Previous experience in a customer service or hospitality role preferred
- Knowledge of hotel software and systems such as Opera or Fidelio is a plus
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to work flexible hours, including evenings, weekends, and holidays
- Must be able to stand for extended periods and lift up to 20 pounds
- Must have knowledge of local attractions and restaurants
- Fluent in English, bilingualism is an asset

*Previous Hotel Experience Required*

EEOC statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.