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IT Support Specialist

2 months ago

Harrisburg, United States Technovision Full time

Our direct client is looking for a IT Support Specialist for a 100% Onsite Long term contract position in Harrisburg, PA.

Job description:
- This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users.
- This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.

Skills:
- The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
- This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
- In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when hands-on' is required.

Skill Matrix:
- Thorough knowledge and use of ServiceNow or understanding of asset management system -Required
- Expert knowledge and use of Windows OS and O365 Office products - Required
- Excellent customer service awareness and communication skills - Required
- Knowledge of hardware desktop, printer, scanner, video - Required
- Knowledge of software - Required
- Knowledge of imaging workstations using MDT and/or SCCM - Required
- Excellent troubleshooting and problem-solving skills - Required
- Ability to transport/lift boxes/equipment - Required
- Ability to work independently and as a member of a team - Required
- Knowledge of VPN setup, support and install - Required
- Able to resolve technical issues with users over the phone - Required
- Knowledge of active directory use and privileges - Required
- Knowledge of wireless workstation setup and support - Required
- Ability to think and act under pressure - Required
- Good organizational skills - Required
- Excellent etiquette and professionalism - Required

Question 1: Where does your candidate currently live?
Question 2: This position is on site. Can your candidate comply?

Location: 100% Onsite in 651 Boas Street, Harrisburg, PA
Type: Long Term Contract

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