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IT Support Specialist

3 months ago

Harrisburg, United States Transteck Inc Full time

We are looking for an IT Support Specialist that will be responsible for supporting our computer network and users in many capacities. You will be a key contributor to our company’s success and the long-term goals we plan to implement. This is an addition to our current staff.

WHO WE ARE:

Transteck Inc family of dealerships is one of the largest Heavy Duty Truck dealer groups with 13 locations and 4 body shops, in the North East United states. We have over 200 trained technicians, over $5,000,000 in parts inventory and utilize state of the art facilities. Our large size means that we have the resources to provide the best-in-class facilities, training and equipment while working with the industry leader in large heavy-duty trucks. But despite our size, our 13 locations located from Pittsburgh to New Jersey through Maryland to Northern VA are all small enough to get the personal touch needed to keep you trained and motivated. All our facilities are kept clean and the pace fast as we strive to keep our customer trucks on the road. We offer Benefits Including: Competitive Wages, Medical Insurance (Capital Blue Cross), Dental and Vision Insurance, Short Term Disability and Long Term Disability Insurance, 401k with employer match.

+--------------------------------------+--------------------------------------+ | RESPONSIBILITIES: | QUALIFICATIONS: | | | | |   |   | | | | | - Setup new and refurbished | - Good written and verbal | | equipment as per end | communication skills for | | user requirements. | interacting with end users. | | - Perform necessary updates and | - Experience with and a solid | | upgrades to Operating Systems | understanding of Windows 10 | | and a variety of other software | Professional | | applications used within our | - Proficient in Microsoft Office | | different departments. | (Knowledge of Office 365 | | - Install necessary peripherals | Administration a plus) | | such as printers and scanners to | - Basic understanding of wireless | | local machines as well as within | networks and Overall computer | | the network. | knowledge | | - Assist with Help Desk tickets to | - Must be malleable and quick to | | provide users with speedy | adjust to a | | resolutions to their wide array | fast-paced environment. | | of issues including but not | - Willingness to take initiative | | limited to: | with a can-do attitude. | | | - Good interpersonal skills | | -    Resolve basic network issues | - Dependable, punctual and | | such as Wireless connections and | proactive | | Local Area Networks among other | - Aptitude & Attitude – we’ll | | systems. | teach you the rest | | | | | - Document issues and resolutions | | | properly for record keeping and | | | posterity. | | | | | | - Consistently follow up with | | | users to insure proper function | | | after issue resolution. | | | | | | - Perform basic functions in | | | Office 365 such as password resets, | | | account updates and changes, license | | | assignments following company | | | protocol, etc. | | +--------------------------------------+--------------------------------------+