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Customer Operations Representative

3 months ago

Edison, United States EDI Staffing Full time

On-site role in Edison, NJ. Can work remotely twice per month

The EDI Customer Operator/CSR is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing.
Essential Functions:
Conduct accurate and timely processing of EDI 850 & 860 transactions in Exenta.
Review non-EDI customer orders and manually enter or import orders into our ERP.
High level of cross-departmental communications with the Sales Support and Distribution Center teams.
Review allocation concerns with the sales support team.
Monitor all orders to ensure timely outbound shipments.
Give priorities to the warehouse when needed.
Assisting internal users with requests for order revisions as well as, EDI-related questions & resolving EDI errors.
Resolving all order-related discrepancies and assisting in vendor chargeback research.
Daily review of reports that detail order issues with the sales team including the analysis of aged orders.
Assist various accounts via email and phone regarding the order status, cancellation request, and/or revisions
Address any requests from the sales and the DC teams related to pick tickets created by the outsourced team.
Maintain Cross Reference databases.
Run Critical Item Reports to review potential backorders.
Review E-commerce orders received from the various direct-to-consumer websites.
Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, back-in-stock dates, etc.
Monitor and update all customer profiles including addresses, shipping terms, and special instructions.
Perform any other duties as assigned in support of the company's needs and operations.

Qualifications/Requirements
Minimum of 3 years of business experience and experience in Order Management and EDI processing and EDI customers.
Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables).
Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills.
Strong interpersonal skills and the ability to work well in a team environment.
Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and workloads seamlessly with keen attention to detail and follow-up.
Must be detail-oriented with the ability to work well under pressure. A high degree of detail orientation as well as high degree of accuracy
Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department.
Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information.