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Event Manager
4 months ago
Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style.
Loews Hollywood Hotel
offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.
Who We Are:
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.
What Were Looking For:
Loews Hotels & Co is seeking an Event Manager to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms only event business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Event Manager partners with all hotel operating departments to ensure all group related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.
Who You Are:
Creative solution seeker that exercises flexibility to determine best outcomes
Effective communicator, leading all interactions with empathy and professionalism
Forward thinker with an analytical approach to drive positive progress
Detail-oriented while maintaining a big picture focus
Masterful time manager, skilled in balancing multiple projects and deadlines
What Youll Be Doing:
Review all assigned group files including contracts and addenda for accuracy.
Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
Build client relationships through maintenance of consistent, professional communication and support
Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
Prepare impactful group resumes containing all relevant event information needed for successful operational execution
Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
Accurately forecast and report out on group food and beverage spend
Oversee group room block performance, and report out on rooms utilization
Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
Other duties as assigned
Your Experience Includes:
Minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
Knowledge of hotel operational departments
Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Delphi experience preferred; Diagramming software experience preferred
Must be able to work a flexible schedule, including weekends and holidays, as needed
What We Offer:
This is a bonus eligible position
Competitive health & wellness benefits, 401(K) & company match
Hybrid remote-eligible work policy
Paid Sick Days, Vacation, and Holidays
Training & Development opportunities, career growth
Tuition Reimbursement
Employee Hotel Rates
Other discounts and more
Reports to:
Director of Meetings & Events
Salary range for this position, based on experience, is $68,000.00 to $85,000.00.
Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style.
Loews Hollywood Hotel
offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.
Who We Are:
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.
What Were Looking For:
Loews Hotels & Co is seeking an Event Manager to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms only event business. This role is responsible for all event details and execution from time of assignment through event dates until final payment processing. Event Manager partners with all hotel operating departments to ensure all group related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn repeat business to property and to Loews Hotels.
Who You Are:
Creative solution seeker that exercises flexibility to determine best outcomes
Effective communicator, leading all interactions with empathy and professionalism
Forward thinker with an analytical approach to drive positive progress
Detail-oriented while maintaining a big picture focus
Masterful time manager, skilled in balancing multiple projects and deadlines
What Youll Be Doing:
Review all assigned group files including contracts and addenda for accuracy.
Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
Build client relationships through maintenance of consistent, professional communication and support
Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
Prepare impactful group resumes containing all relevant event information needed for successful operational execution
Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
Accurately forecast and report out on group food and beverage spend
Oversee group room block performance, and report out on rooms utilization
Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
Other duties as assigned
Your Experience Includes:
Minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
Knowledge of hotel operational departments
Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Delphi experience preferred; Diagramming software experience preferred
Must be able to work a flexible schedule, including weekends and holidays, as needed
What We Offer:
This is a bonus eligible position
Competitive health & wellness benefits, 401(K) & company match
Hybrid remote-eligible work policy
Paid Sick Days, Vacation, and Holidays
Training & Development opportunities, career growth
Tuition Reimbursement
Employee Hotel Rates
Other discounts and more
Reports to:
Director of Meetings & Events
Salary range for this position, based on experience, is $68,000.00 to $85,000.00.
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