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Events Supervisor

1 month ago

Santa Rosa, United States Luther Burbank Center for the Arts Full time
Job Posting

Job Title: Event Supervisor Department: Events Department
Reports To: Events Manager FLSA Status: Non-exempt
Location: Santa Rosa, CA Hourly Rate: $23 per hour

Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise.

Snapshot of the Role
In this key role, you will create safe and memorable patron and client experiences. You will make real-time decisions even when information is limited. You will confirm the condition of the facility pre- and/or post-events meets quality and safety standards. You will create a positive environment where the events staff are motivated to do their best.

Measure of Success
  • Demonstrate personal responsibility for quality and timeliness of work performed by Events team
  • Able to keep Event team's focus on tasks despite interruptions and distractions
  • Takes time to observe behaviors that contribute or distract from the team's success
  • Communicate effectively in verbal and written form in a respectful, timely, and clear manner
  • Build and maintain customer satisfaction through out the event cycle to ensure excellence in service and event experience
  • Seeks team's ideas to improve quality, efficiency, and effectiveness in processes and procedures
All the duties and responsibilities you are entrusted with:
  • Oversee facility through supervision of crew chiefs, events aides, contracted event or security staff, and volunteers
  • Respond to public safety incidents to determine appropriate actions such as evacuation, medical response, or security measures; acts as Center lead until emergency personnel arrive
  • Ensure conditional readiness of facility from a life safety and patron experience lens
  • Ensure public and staff safety rules, regulations, and policies are complied with during events and during working shifts, including fire safety laws and procedures for staff, patrons and volunteers
  • Supervise Crew Chiefs and Event Aides, including scheduling, recording hours, training, direction, and performance management
  • Ensure proper event set-up and break-down, oversees janitorial duties and limited technical needs before, during, and after events
  • Maintain up-to-date, timely, and accurate documentation, time records, and incident reports

What Matters Most in this Role
  • Adhere to all workplace safety laws, regulations, standards, and practices
  • Ability to accurately discern time requirements, priorities, and level of difficult to ensure operational readiness of facility
  • Work to create and maintain a strong, cohesive team
  • Model handling competing demands, high workloads, interruptions and distractions with pois
  • Devotion to the mission of LBC

How to Apply and Further Information:
To apply, please submit a short cover letter and your resume in PDF format to [email protected] using the job title in the subject line. A detailed job description is available upon request.