Employee Support Specialist

7 days ago


Catoosa, United States Cherokee Casino & Resort Full time
Job Description

As an employee support specialist (HResponse Associate), you will be the first point of contact for team members seeking HR-related information and support. You will provide accurate, consistent, and timely responses to inquiries, ensuring a positive and professional experience for all team members.

What You'll Do
  • HR Support
    • Serve as the first point of contact for team members, dependents, former employees, and managers.
    • Receive and respond to inquiries via email and phone, documenting and tracking them in the case management system.
    • Provide accurate and timely information, escalating issues as needed.
    • Conduct detailed research to resolve employee issues.
  • Process Improvement
    • Collaborate with others to improve customer service and identify opportunities for process improvement.
    • Recognize consistent issues and escalate them to management for resolution.
    • Educate employees and managers on available resources and encourage self-service.
  • Knowledge Management
    • Create, update, and edit knowledge articles to ensure accuracy and consistency.
    • Perform outreach to team members as part of HR programs or initiatives.
Qualifications
  • High School Diploma or GED.
  • 1-3 years of human resources and/or call center experience.
  • Associate's or Bachelor's degree in human resources or a related field preferred.
  • Experience using case management systems preferred.
  • Prior experience with benefits, compensation, and/or talent acquisition preferred.
  • Knowledge of HR principles and processes.
  • Knowledge of HR technologies, including HCM and case management systems.
  • Excellent communication skills and ability to build trust with employees.
  • Strong computer skills, including proficiency in Microsoft Office products.
  • Ability to listen actively and respond empathetically to employee inquiries.
  • Ability to provide exceptional customer service in every interaction.
  • Ability to prioritize and escalate issues effectively.
  • Ability to work with employees and leadership at all levels.
  • Ability to handle sensitive information with confidentiality.
About Us

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's what awaits you:
  • Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
  • Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
  • Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
  • And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.
About the Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step into a world of possibilities:
  • Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
  • Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
  • Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
  • Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.


More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

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