Field Service Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Field Service Specialist to join our team at Stand-By Personnel. As a Field Service Specialist, you will be responsible for supervising equipment installations, resolving technical issues, and ensuring customer satisfaction.
Key Responsibilities:
- Travel and Installation: Travel 75% of the time to supervise equipment installations and perform onsite repairs.
- Technical Support: Investigate and resolve customer reports of technical problems, ensuring equipment meets industry and company standards.
- Analysis and Reporting: Analyze performance and inspection reports, making recommendations for corrective actions.
- Collaboration: Collaborate with Field Service Engineering and other departments to expedite problem resolutions.
- Record Keeping: Maintain detailed records and provide reports to the Field Service Manager and Quality Department.
- Troubleshooting: Troubleshoot, dismantle, and reassemble equipment to ensure functionality according to customer needs.
- Maintenance and Safety: Conduct preventative maintenance and ensure strict adherence to safety requirements.
Requirements:
- Education: Associate degree or equivalent from a two-year college or technical school, or 6 months to 1 year of related experience/training.
- Physical Demands: Ability to work at heights exceeding 50 feet and operate mobile elevating work platforms.
- Skills: Strong problem-solving skills, ability to work in a fast-paced environment, and commitment to safety.
- Communication: Excellent communication and customer service skills with the ability to travel extensively.
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