CRM Support Specialist

3 weeks ago


Houston, United States Adaptive Construction Solutions Full time

CRM Support Specialist

Adaptive Construction Solutions - Houston, TX

Pay & Benefits of CRM Support Specialist:

+ $50,000 to $60,000 salary per year.

+ Work with the largest intermediary in the renewable energy industry with apprenticeships.

+ Room for growth within the role and department.

+ PTO, Health, Dental, Vision, Health Savings Account, Holiday Pay and more

Responsibilities of CRM Support Specialist :

+ Implement, configure, and maintain CRM systems to meet business requirements.

+ Customize features and functionalities to improve client interaction and internal workflow.

+ Manage user access, conduct training sessions, and provide ongoing support for users.

+ Adapt to a progressive technical role within the tech team, focusing on CRM support and evolving responsibilities, while providing expert assistance and issue resolutions for internal teams.

+ Managing FreshDesk, Crelate or similar CRM systems.

+ Maintain data integrity generating reports and pull data for analysis to support business decisions.

+ Collaborate with project managers to ensure seamless integration of communication tracking and ticketing systems.

Requirements of CRM Support Specialist :

+ Bachelors degree in Information Technology, Computer Science or related field preferred.

+ Proven experience in CRM system management and support.

+ Strong understanding of customer service and ticketing system.

+ Effective communication and training skills.

+ Technical proficiency with CRM Software, databases, and reporting

+ Capability to broaden the scope of the technical support functions and adapt to emerging responsibilities within the technology team.

+ Technical background with experience in helpdesk support or technical customer service.

Posted On: Monday, April 22, 2024


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