Client Success Specialist

3 weeks ago

Houston, United States The Staff Pad Full time
Job Description
The Staff Pad is seeking a Client Success Specialist in Houston, Texas. Our client got their start over 48 years ago, and were one of the first in-building property technology innovators. Today, they are building on that legacy as a stable, by being an innovative provider of video, data, and digital transformation services to the largest owners and managers of hotel and multifamily brands in the world.

This is a full-time exempt position in the Client Success Department. This position serves as a point of contact and link between internal departments and customers. The ideal candidate must be customer-centric, detail-oriented, critical thinker with excellent organizational skills along with the ability to prioritize tasks and meet deadlines. Must enthusiastically support the Client Success Team and manage a large work volume in a fast-paced environment.

Essential Job Duties and Responsibilities:
  • Manage all aspects of the Acceptance of Assignment (AoA) process.
  • Coordinates the newly installed customer Onboarding process.
  • Manages the Retention email and processes cancellations for accounts as needed, as well as provides a positive exit experience.
  • Steps in when needed to speak with customers serving as backup for Client Success Managers.
    Supports leadership team by facilitating interdepartmental communications and interactions between internal and external parties.

Qualifications and Skills:
  • Account Management/Customer Service experience of 3+ years.
  • Detail-oriented mindset.
  • Strong organizational astuteness.
  • Creative problem-solving skills
  • Keen interpersonal and oral/written skills to effectively interact with all levels of company personnel.
    Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks.
  • Excellent analytical thinking, continuous follow-up, and communication skills.
  • Proficient in Microsoft Office.
  • Great team attitude and willingness to learn and accept coaching.

Why We're a Better Place to Work:
• Competitive compensation, this position is eligible for an increase after 90 days.
• Health insurance and medical coverage benefits (Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Life Insurance).
• 401(k) with employer match.
• Paid time off, including 9 Company-paid Holidays.
• Stocked breakroom with a variety of snacks and beverages.
• Discounted fitness memberships through health provider.

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