Guest Service Aide
4 weeks ago
POSITION SUMMARY
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Guest Services Representative II
3 weeks ago
Charlotte, United States Novant Health Full timeNovant Health - JobID: 203040 [Nursing Assistant / Health Aide] As a Guest Services Representative at Novant Health, you'll: Provide caring and compassionate service to patients and their loved ones during many phases of the patients care and set the tone for the patients and guests remarkable experience; Provide support and comfort measures through...
-
Guest Service Associate
4 weeks ago
Charlotte, North Carolina, United States Marriott Full timeJob SummaryAs a Guest Service Associate at Marriott, you will be responsible for providing exceptional service to our guests. This includes greeting and escorting guests to their rooms, opening doors, and assisting with luggage. You will also be responsible for informing guests of property amenities, services, and hours of operation, as well as local areas...
-
Guest Services Manager
3 weeks ago
Charlotte, United States Hilton Charlotte University Place Full timeExciting opportunity to join the Hilton Charlotte University Place as our Director of Front Office Operations. Our ideal candidate can deal efficiently with guest requests and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. You will strive to...
-
Guest Services Supervisor
1 month ago
Charlotte, North Carolina, United States U S National Whitewater Center Full timeJob Title: Guest Services SupervisorAt the U S National Whitewater Center, we are seeking a highly skilled Guest Services Supervisor to join our team. As a key member of our Guest Services department, you will be responsible for leading a team of front-line staff in creating a welcoming atmosphere for all guests.Key Responsibilities:Lead the daily operations...
-
Guest Service Representative
1 month ago
Charlotte, North Carolina, United States HYATT Hotels Full timeJob SummaryThe Guest Service Agent is a key member of the HYATT house team, responsible for delivering exceptional guest experiences. This role requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesCheck in and check out hotel guests in a friendly and efficient mannerProvide...
-
Guest Services Supervisor
4 weeks ago
Charlotte, North Carolina, United States U S National Whitewater Center Full timeJob SummaryThe Guest Services Supervisor at the U S National Whitewater Center is responsible for leading a team of front-line staff in creating a welcoming atmosphere for guests. This role involves ensuring exceptional customer care, clear communication, and effective problem-solving. The successful candidate will have strong leadership, public speaking,...
-
Guest Service Agent
1 month ago
Charlotte, United States Drury Hotels Company, LLC Full timeProperty Location: 6920 Northlake Mall Drive - Charlotte, North Carolina 28216 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More....
-
Guest Service Aide
2 months ago
Charlotte, United States Marriott Full timeMarriott Hotels - 201 E. Trade Street [Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to tomorrow....
-
Guest Service Agent
1 month ago
Charlotte, United States HYATT Hotels Full time$15 PER HOUR. REQUIRES SCHEDULE FLEXIBITY INCLUDING EVENINGS AND WEEKENDS HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet...
-
Guest Services Representative
22 hours ago
Charlotte, United States Novant Health Full timeJob Summary The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. The Guest Services Representative is the initial contact and greets guests arriving at key entry points, setting the tone for the guests'...
-
Guest Service Agent
2 months ago
Charlotte, United States Hyatt House CharlotteCenter City Full timeHYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center...
-
Guest Service Agent
24 hours ago
Charlotte, United States Hyatt House CharlotteCenter City Full time$15/hour. Open availability including evenings and weekends. HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The...
-
Guest Services Rep
7 days ago
Charlotte, United States Hendrick Automotive Group Full timeHendrick BMWLocation: 6950 E. Charlotte, North Carolina 28227Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.Performs opening and closing Guest Services procedures.Answers...
-
Virtual Guest Service Rep
4 weeks ago
Charlotte, United States Extended Stay America Full timeThe Virtual Guest Service Representative Full Time (VGSR) position is responsible for responding to guest inquiries, resolving issues, and ensuring a positive virtual guest experience. This role involves providing top-notch assistance to guests, mana Guest Service, Guest, Guest Experience, Virtual, Reservations, Service, Retail
-
Guest Services Representative II
6 months ago
Charlotte, United States Novant Health Full timeNovant Health is seeking a Guest Services Representative II. The Guest Services Representative II serves as the role model for service excellence and patient experience. The Guest Service Representative II is responsible for providing caring and comp Guest Service, Representative, Guest, Customer Service, Healthcare, Diversity, Retail
-
Hotel Guest Service Representative
4 weeks ago
Charlotte, North Carolina, United States Hyatt Full timeHotel Guest Service RepresentativeAt HYATT house, we're looking for a skilled Hotel Guest Service Representative to join our team. As a key member of our front desk staff, you'll be responsible for ensuring a seamless guest experience from check-in to check-out. Your excellent communication and organizational skills will be essential in providing top-notch...
-
Guest Service Team Member
2 months ago
Charlotte, United States Wingstop Full timeWingstop - 8334 Pineville Matthews Rd Ste 105 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...
-
Guest Service Team Member
2 days ago
Charlotte, United States Wingstop Full timeWingstop - 5820 E. W.t. Harris Blvd. Suite K - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...
-
Virtual Guest Service Rep
2 months ago
Charlotte, United States Extended Stay America Full timePOSITION PURPOSE AND SUMMARY The Virtual Guest Service Representative Full Time (VGSR) position is responsible for responding to guest inquiries, resolving issues, and ensuring a positive virtual guest experience. This role involves providing top-notch assistance to guests, managing check-ins and check-outs in accordance with company guidelines, completing...
-
Virtual Guest Service Rep
2 months ago
Charlotte, United States ESA Management, LLC Full timeRequirementsKNOWLEDGE, SKILLS, ABILITIES COMPETENCIES * Proficient in reading, speaking, and interacting in English with guests, associates, law enforcement, and management. * Strong computer skills, including an understanding of Hotel Point of Sale and Check-In System. * Strong customer service skills, including active listening, problem-solving abilities,...