Corporate Customer Contact Center Specialist

4 days ago

Morton, United States The General Full time

Make the change and be the difference. Take ownership at MCB Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 55 branch locations and over $5 billion in assets We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement. Enjoy the Benefits of working at MCB Employee Paid Voluntary Benefits: Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k. MCB Paid: Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays. Job Summary Responds to and resolves incoming customer calls regarding Retail and Business Online Banking products, as well as Retail customer service, including balance and transaction inquiries, Online and bill payment enrollments, bill payment and account transfer assistance, bank-to-bank transfers, eStatement and document delivery assistance, alerts, mobile banking and general bank or account-related information. Essential Duties & Responsibilities Respond to customer telephone inquiries for information regarding online banking, including balance and transaction inquiries, online bill payment enrollments, bill payment and transfer assistance, bank-to-bank transfers, eStatement and document delivery assistance, alerts, mobile banking, and general account information. Answer questions relating to deposit account products and related services. Identify compatibility of customer operating systems and internet browsers with requirements adequate for online banking product to support customer usage. Utilize various internal and external applications, including MCBE, Navigator, Director, and other systems to support inquiries related to accounts or online banking access. Act as 1st level support for debit card disputes, inquiries regarding transactions, limit increases; stop payment requests and potential fraud activity, escalating when necessary. Prepare debit card requests using BPM. Log customer interactions using Continuity Control based on bank's customer feedback program. Maintain current knowledge of internal risk controls and loss prevention, including reporting suspicious activity per bank policy. Assume administrative responsibility for complex and confidential projects Supervisory Requirements Personnel Management: This position has no supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions. Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal. Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employees, who work 7 continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day Education and Qualifications Essential: High school education and diploma BSA and other Bank related training through BAI is required annually Desirable: Experience Essential: Fluent in MCB deposit products, in use of MCBE, in use of Continuity Control, in MCB Overdraft Program Fluent in all types of transaction channels: o ACH o Online Banking o Checks o Mobile o Wires o Person-to-Person Payments (P2P) Adhere to MCB's customer identification procedures when communicating with customers over phone or email Knowledge of customer service principles & relevant computer skills Desirable: Licenses, Certifications, Training Essential (Training): All regulatory as required Becoming a Customer Service Expert Becoming a Professional Banker Communication is Everything Engaging Our Customers How to Make Yourself Indispensable Legal Foundations in Banking Principles of Banking This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will." Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Corporate Customer Contact Center Specialist

    1 month ago

    Morton, United States Morton Community Bank Full time

    Job Description Job Description Make the change and be the difference. Take ownership at MCB! Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing...

  • Corporate Customer Contact Center Specialist

    1 month ago

    Morton, United States Morton Community Bank Full time

    Job DescriptionJob DescriptionMake the change and be the difference. Take ownership at MCB!Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing...

  • Corporate Customer Contact Center Specialist

    1 month ago

    Morton, United States The General Full time

    Make the change and be the difference. Take ownership at MCB! Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal...

  • Sign Production Specialist

    3 weeks ago

    Morton Grove, Illinois, United States FastSigns Full time

    FASTSIGNS #100101 is hiring for a full-time Sign Production Specialist to join our teamBenefits/Perks:Competitive PayPaid Vacation and HolidayPerformance BonusOngoing Training Opportunities50% of Health CoverageSimple IRA with company matchA Successful FASTSIGNS Sign Production Specialist Will:Follow a layout to place computer-cut vinyl or full-color graphic...

  • Sign Production Specialist

    1 month ago

    Morton Grove, United States FastSigns Full time

    FASTSIGNS #100101 is hiring for a full-time Sign Production Specialist to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holiday Performance Bonus Ongoing Training Opportunities 50% of Health Coverage Simple IRA with company match A Successful FASTSIGNS Sign Production Specialist Will: Follow a layout to place computer-cut vinyl or...

  • Customer Service Representative

    2 weeks ago

    Morton, Illinois, United States GFL Environmental Full time

    GFL Benefits: Compensation - $17/hr 15 days of paid time off Competitive medical, dental, and vision plan options Paid Parental Leave 401(k) with an employer match up to 4% AND MORE The Customer Service Representative will assist in selling and promoting GFLs solid waste services to businesses and industrial establishments by placing outgoing calls and...

  • Merchandiser Specialist

    4 weeks ago

    Morton, United States Acosta Full time

    Merchandiser Specialist General Information Company: PRE-US Location: MORTON, Washington, 98356 Ref #: 49549 Pay Rate: $ Experience/skills and/or location may influence position wage rate Range Minimum: $ Range Maximum: $ Function: Merchandising Employment Duration: Part-time Description and Requirements As a Premium...

  • GHX Elite Sales Specialist

    7 days ago

    Morton, United States Syngenta Seeds Full time

    Job DescriptionJob DescriptionJob DescriptionJob DescriptionJoin the Golden Harvest Seed team as our new GHX Elite Sales Specialist. In this role, you will leverage your expertise to deliver new insights, drive innovative thinking, and provide local knowledge and agronomic expertise to address complex agricultural challenges. Your experience and skills will...

  • GHX Elite Sales Specialist

    4 weeks ago

    Morton, United States Syngenta Seeds Full time

    Job DescriptionJob DescriptionJob DescriptionJob DescriptionJoin the Golden Harvest Seed team as our new GHX Elite Sales Specialist. In this role, you will leverage your expertise to deliver new insights, drive innovative thinking, and provide local knowledge and agronomic expertise to address complex agricultural challenges. Your experience and skills will...

  • Experience Specialist- CMPG Fam Med Morton

    1 day ago

    Morton, United States Carle Health Full time

    Position Summary:Experience Specialists reflect a commitment to Carle Health's values and play a vital role in the experience of our patients, families and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address...

  • Customer Service Representative

    2 weeks ago

    Morton, United States GFL USA Full time

    GFL Benefits: Compensation - $17/hr 15 days of paid time off Competitive medical, dental, and vision plan options Paid Parental Leave 401(k) with an employer match up to 4% AND MORE! The Customer Service Representative will assist in selling and promoting GFLs solid waste services to businesses and industrial establishments by placing outgoing calls and...

  • Shop Foreman

    5 days ago

    Morton, United States GROWMARK Tank & Truck Center Full time

    Shop Foreman - GROWMARK Tank & Truck Center - Morton, IL - **PURPOSE AND SUMMARY STATEMENT** - Responsible for providing direct oversight of work performed in the shop, ensures work complies with codes, regulations, and shop procedures, and serves as the central contact point for GROWMARK and customer service calls. Markets the maintenance services provided...

  • Sales Support Specialist

    2 weeks ago

    Morton Grove, United States Fareva USA Full time

    Job DescriptionJob DescriptionSales Support Specialist Regular Full-TimeNew York, NYSales Support Specialist - North AmericaFareva is currently seeking an experienced Sales Support Specialist - North America to join our team in New York, NY.About the role:The Sales Support Specialist will assist Sales Account Managers in all administrative aspects of the...

  • Corporate Landscaping

    3 weeks ago

    Morton, United States Morton Community Bank Full time

    Job DescriptionJob DescriptionMake the change and be the difference. Take ownership at MCB!Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 600 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing...

  • Corporate Landscaping

    1 month ago

    Morton, United States Morton Community Bank Full time

    Job DescriptionJob DescriptionMake the change and be the difference. Take ownership at MCB!Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 600 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing...

  • Corporate Courier

    6 days ago

    Morton, United States Morton Community Bank Full time

    Job DescriptionJob DescriptionMake the change and be the difference. Take ownership at MCB!Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 500 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing...

  • Patient Access Specialist

    1 month ago

    Morton, United States Springfield Clinic Full time

    The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care...

  • Patient Access Specialist

    1 month ago

    Morton, United States Springfield Clinic Full time

    The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care...

  • Patient Access Specialist

    4 weeks ago

    Morton, United States Springfield Clinic Full time

    Job Description The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary...

  • Lawn Care Specialist

    2 weeks ago

    Morton, Illinois, United States Naturescape Full time

    Naturescape of Peoria, IL is in search of a Lawn Care Specialist to provide exceptional services for residential and commercial properties. Does a career in lawn and landscape care with a stable, family-owned business sound appealing to you? Do you want to be a respected member of a tight-knit team? Look no further! With an average pay ranging from $18/hr to...