Patient Access Specialist

3 weeks ago

Morton, United States Springfield Clinic Full time
Job Description

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.

Job Relationships

Reports to the Operations Manager.

Principal Responsibilities
  • Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
  • Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
  • Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
  • Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
  • Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
  • Refers guests with questions regarding financial liability to appropriate resource(s).
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
  • Document guest requests to the Care Team through EHR.
  • Work appropriate system reports for assigned provider/provider group.
  • Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
  • Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
  • Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
  • Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
  • Adhere to patient service standards.
  • Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
  • Complete front desk and/or call center duties with a welcoming spirit and efficiency.
  • Adhere to appropriate workflow processes.
  • Collaborate with team members to deliver an exceptional guest experience.
  • Demonstrate an attention to detail.
  • Cultivate a learning/teaching environment with team members.
  • Support other departments as needed.
  • Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives.
  • Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.
    • This is voluntary growth opportunity.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.
License/Certificates
  • Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.
    • The is a voluntary growth opportunity.
Education/Experience
  • Minimum Education Required: High School graduate or GED
  • Comfortable with technology.
  • Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
  • Preferred: Minimum one (1) year medical office experience
Knowledge, Skills and Abilities
  • Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
  • Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
  • Demonstrate a positive and professional attitude and dress at all times.
  • Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
  • Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
  • Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
  • Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
  • Excellent attendance.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Treat every interaction as an opportunity to make an impact and deliver excellence.

Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.

PHI/Privacy Level
HIPAA1

  • Patient Access Specialist

    4 weeks ago

    Morton, United States Springfield Clinic Full time

    The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care...

  • Patient Access Coordinator I

    3 weeks ago

    Morton Grove, United States Illinois Bone and Joint Institute LLC Full time

    **Description**: Looking for a change? Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the U.S. We have more than 100 board-certified and fellowship-trained physicians and surgeons that treat children and adults, with expertise in every orthopedic specialty. IBJI's Near North Region currently...

  • Patient Access Associate Offsite

    2 weeks ago

    Morton, Illinois, United States OSF HealthCare Full time

    Overview:This is a float position for the Center for Health locations. Hours will vary and travel will be common. Primary work location is Morton however candidate must be willing and able to drive to other offsite OSF locations in the nearby area if needed.Expected pay for this position is $ $21.69/hour. Actual pay will be determined by experience, skills...

  • Pharmacy Technician

    2 weeks ago

    Morton Grove, United States OnePoint Patient Care Full time

    Our Company: OnePoint Patient Care Overview: OnePoint Patient Care is one of the pioneers in the hospice industry. Specializing in providing hospice pharmacy services since the Medicare benefit started in the 1980s, OnePoint Patient Care has grown to become one of the leading hospice pharmacies in the country. Our commitment to quality and superior service...

  • Merchandiser Specialist

    3 weeks ago

    Morton, United States Acosta Full time

    Merchandiser Specialist General Information Company: PRE-US Location: MORTON, Washington, 98356 Ref #: 49549 Pay Rate: $ Experience/skills and/or location may influence position wage rate Range Minimum: $ Range Maximum: $ Function: Merchandising Employment Duration: Part-time Description and Requirements As a Premium...

  • GHX Elite Sales Specialist

    1 day ago

    Morton, United States Syngenta Seeds Full time

    Job DescriptionJob DescriptionJob DescriptionJob DescriptionJoin the Golden Harvest Seed team as our new GHX Elite Sales Specialist. In this role, you will leverage your expertise to deliver new insights, drive innovative thinking, and provide local knowledge and agronomic expertise to address complex agricultural challenges. Your experience and skills will...

  • GHX Elite Sales Specialist

    3 weeks ago

    Morton, United States Syngenta Seeds Full time

    Job DescriptionJob DescriptionJob DescriptionJob DescriptionJoin the Golden Harvest Seed team as our new GHX Elite Sales Specialist. In this role, you will leverage your expertise to deliver new insights, drive innovative thinking, and provide local knowledge and agronomic expertise to address complex agricultural challenges. Your experience and skills will...

  • Teller Fraud Prevention Specialist

    2 weeks ago

    Morton, United States The General Full time

    Make the change and be the difference. Take ownership at MCB! Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal...

  • Logistics Specialist

    2 hours ago

    Morton Grove, United States Bunzl Distribution USA Full time

    ** Logistics Specialist - Warehouse** **Job Category****:** General & Administrative **Requisition Number****:** USA21009161 Showing 1 location **Job Details** **Description** The Warehouse Logistics Specialists will collaborate with the Operations team to provide leadership and management to all members of the third-party labor staff. This person will also...

  • Marketing Services Specialist

    2 weeks ago

    Morton Grove, United States Bunzl Full time

    The Marketing Services Specialist - Events will assist in the planning and execution of various events, including incentive trips, conferences, trade shows, and internal company meetings. This role involves managing budgets, sourcing locations, coordinating with management, and analyzing program success. The ideal candidate will be detail-oriented, possess...

  • Logistics Specialist

    1 month ago

    Morton Grove, United States Bunzl Distribution USA Full time

    ** Logistics Specialist - Warehouse** **Job Category****:** General & Administrative **Requisition Number****:** USA21009161 Showing 1 location **Job Details** **Description** The Warehouse Logistics Specialists will collaborate with the Operations team to provide leadership and management to all members of the third-party labor staff. This person will also...

  • Logistics Specialist

    4 weeks ago

    Morton Grove, United States Bunzl Distribution USA Full time

    ** Logistics Specialist - Warehouse** **Job Category****:** General & Administrative **Requisition Number****:** USA21009161 Showing 1 location **Job Details** **Description** The Warehouse Logistics Specialists will collaborate with the Operations team to provide leadership and management to all members of the third-party labor staff. This person will also...

  • Travel Nurse RN

    3 weeks ago

    Morton, United States LanceSoft Full time

    Job DescriptionLanceSoft is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Morton, Washington.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNStart Date: 07/01/2024Duration: 13 weeks36 hours per weekShift: 12 hours, days, nightsEmployment Type: TravelPerks: Medical & Health Insurance Benefits...

  • Travel Nurse RN

    7 days ago

    Morton, United States TravelNurseSource Full time

    TravelNurseSource is working with QS Nurses to find a qualified ER/Trauma RN in Morton, Washington, 98356!Pay Information$2,002 per weekAbout The PositionQS Nurses is looking for the best of the best! We're here to help you accomplish your goals and your dreams.Our Recruiters provide personalized hands-on support throughout the process. They'll provide an...

  • Marketing Services Specialist

    3 weeks ago

    Morton Grove, United States Bunzl Full time

    **Description** The Marketing Services Specialist - Events will assist in the planning and execution of various events, including incentive trips, conferences, trade shows, and internal company meetings. This role involves managing budgets, sourcing locations, coordinating with management, and analyzing program success. The ideal candidate will be...

  • Physical Therapist in Washington

    2 weeks ago

    Morton, United States AB Staffing Full time

    Physical Therapist - Morton, WA 98356 Are you ready to explore new places while building your resume? At AB Staffing, we specialize in placing Allied Health providers in facilities throughout the United States. Our travel assignments range from three (3) months to one year, and can be added onto another assignment or area, giving you the opportunity to...

  • CT Technologist in Washington

    3 weeks ago

    Morton, United States AB Staffing Full time

    CT Technologist - Morton, WA 98356 Are you ready to explore new places while building your resume? At AB Staffing, we specialize in placing Allied Health providers in facilities throughout the United States. Our travel assignments range from three (3) months to one year, and can be added onto another assignment or area, giving you the opportunity to broaden...

  • CT Technologist in Washington

    3 weeks ago

    Morton, United States AB Staffing Full time

    CT Technologist - Morton, WA 98356 Are you ready to explore new places while building your resume? At AB Staffing, we specialize in placing Allied Health providers in facilities throughout the United States. Our travel assignments range from three (3) months to one year, and can be added onto another assignment or area, giving you the opportunity to broaden...

  • Travel PTA

    4 weeks ago

    Morton, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Infojini Healthcare to find a qualified PTA in Morton, Washington, 98356!Pay Information$1,307 per weekAbout The PositionID: 49661255 Shift: Dayshift - 5-8's or 4-10's with weekend coverage every 4 weeks. Description: Must be licensed in Washington State Position Billing string = Medefis Guaranteed Hours: 40 Contract...

  • Travel Nurse RN

    4 weeks ago

    Morton, United States TravelNurseSource Full time

    TravelNurseSource is working with QS Nurses to find a qualified OR RN in Morton, Washington, 98356!Pay Information$2,056 per weekAbout The PositionQS Nurses is looking for the best of the best! We're here to help you accomplish your goals and your dreams.Our Recruiters provide personalized hands-on support throughout the process. They'll provide an...