Customer Service Representative

3 months ago

Morton, United States GFL USA Full time
GFL Benefits:
Compensation - $17/hr
15 days of paid time off
Competitive medical, dental, and vision plan options
Paid Parental Leave
401(k) with an employer match up to 4%
AND MORE

The Customer Service Representative will assist in selling and promoting GFLs solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

Key Responsibilities:
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
Answer incoming and make outgoing customer telephone calls.
Receive and resolve, within established guidelines, customer questions and concerns.
Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
Track customer information and concerns and enter data into database.
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
Maintain new account files.
Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
Provide timely and accurate information regarding missed stops or other customer concerns.
Generate call-in work orders for drivers
Download, distribute and answer all customer inquiries received via email.
Take web request and process payments by phone.
Process customer payments via internet and take cash payments as needed.
Enter new subscription residential accounts into system.
Run credit checks on new customers.
Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
Key all new/cancelled accounts into Tower system and verify in system.
Scan all contracts into system and maintain records of them.
Assist in completing the Affirmative Action log for all applicants.
Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
May provide back up assistance for Office Coordinator.
Perform other duties and responsibilities as required or requested by management.

Requirements:
High School Diploma or GED.
One (1) to Two (2) years customer service call center experience.

Knowledge, Skills and Abilities:
Ability to implement solutions to general and specific customer concerns.
Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Proficient in Microsoft Outlook, Microsoft Word and Excel.
Good problem solving ability.
Excellent data entry skills.

Physical/Mental Demands:
Ability to stand, sit, walk, use hands and fingers, talk and hear.
Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions:
Work in indoor office environment 95% of the time.
Noise level is usually moderate.

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com

Required Preferred Job Industries
  • Maintenance & Janitorial

  • Customer Service Representative

    3 months ago

    Morton, United States U-Haul Full time

    Location: 1075 W Jackson St, Morton, Illinois 61550 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 hours ago

    Morton, Illinois, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative with Domino's Pizza, you will be responsible for providing exceptional customer service to our valued customers. Your duties will include taking phone calls, taking orders, making pizzas, completing cash transactions, and providing a great customer service experience.Key ResponsibilitiesTaking phone calls and...

  • Customer Service Representative

    4 months ago

    Morton, United States GFL Environmental Full time

    GFL Benefits: •Compensation - $17/hr •15 days of paid time off •Competitive medical, dental, and vision plan options •Paid Parental Leave •401(k) with an employer match up to 4% •AND MORE! The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by...

  • Customer Service Representative

    2 weeks ago

    Morton, United States GFL Environmental Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at GFL Environmental. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers, promoting our solid waste services, and ensuring customer satisfaction.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 days ago

    Morton Grove, Illinois, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    2 weeks ago

    Morton Grove, United States U-Haul Full time

    Location: 9009 Waukegan Rd, Morton Grove, Illinois 60053 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    1 day ago

    Morton Grove, Illinois, United States Public Storage Full time

    Unlock Your Career PotentialAt Public Storage, we're the self-storage industry leader, and we're looking for talented individuals to join our team. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleWe're seeking a motivated and customer-focused individual to...

  • Customer Service Representative, PT Mornings

    7 days ago

    Morton, United States Circle K Full time

    Circle K - 425 W Jackson St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Automotive Customer Service Representative

    4 weeks ago

    Morton Grove, Illinois, United States McGrath Automotive Group Full time

    Position Summary: We are excited to announce an opportunity for a dedicated and customer-oriented Automotive Customer Service Representative to become part of our esteemed team at McGrath Automotive Group. The successful candidate will possess exceptional communication abilities, a solid technical grasp of automotive mechanics, and a strong dedication to...

  • Customer Service Representative

    3 weeks ago

    Morton Grove, Illinois, United States Bunzl Distribution USA Full time

    Job SummaryBunzl Distribution USA is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Investigate and resolve customer complaints and issues...

  • Customer Service Representative

    3 days ago

    Morton Grove, Illinois, United States Bunzl Distribution USA Full time

    About the Role:The Customer Service Representative will be responsible for providing exceptional client service to internal and external client contacts, resolving inquiries related to orders, backorders, ETAs, and tracking. The ideal candidate will be a problem solver with excellent communication skills and the ability to multitask.Key...

  • Customer Service Representative

    3 weeks ago

    Morton, United States GFL Environmental Full time

    About the Role:The Customer Service Representative will play a key role in selling and promoting GFL's solid waste services to businesses and industrial establishments. This will involve placing outgoing calls and handling incoming customer calls and questions in a professional and courteous manner.Key Responsibilities:Provide excellent customer service and...

  • Customer Service Representative

    3 months ago

    Morton Grove, United States AMMEGA Full time

    Job Description Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more Our organization is...

  • Residential HVAC Dispatcher

    3 weeks ago

    Morton, United States Oliver Heating and Cooling Full time

    Job DescriptionJob DescriptionResidential HVAC Dispatcher - Customer Service Representative Oliver Heating & Cooling, Morton PA seeks a Residential Home Service Dispatcher/CSR to schedule, manage and dispatch technicians to meet the expectations of our clients. We are a Golden Rule company looking for a person with top notch customer care skills and strong...

  • Customer Service Ambassador

    2 weeks ago

    Morton, Illinois, United States U-Haul Full time

    About the RoleAs a Customer Service Representative at U-Haul, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a supportive team to provide top-notch customer service, inspect and maintain equipment, and assist customers using up-to-date technology.Key...

  • Customer Service Liaison

    3 weeks ago

    Morton, Pennsylvania, United States Derek Jones - State Farm Agent Full time

    Job OverviewDerek Jones - State Farm Agent is seeking a highly motivated and results-driven individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our clients, identifying their needs, and providing tailored solutions to maximize...

  • B2B Customer Service Representative

    3 weeks ago

    Morton, United States Omega Dynamics Full time

    About Omega DynamicsWe are a dynamic and innovative company that combines the traditional role of an insurance broker with modern consulting services. Our team of experts provides comprehensive support to our clients, helping them navigate the complex world of property insurance.What We Offer:Flexibility | Flexible working hours and the possibility to work...

  • Customer Service Representative

    3 weeks ago

    Morton Grove, Illinois, United States Goodyear Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth through effective guest interactions.Key ResponsibilitiesGuest Interactions: Build meaningful...

  • Customer Service Representative

    18 hours ago

    Morton Grove, Illinois, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a positive experience for our customers.Key Responsibilities• Assess customer storage needs...

  • Customer Service Representative

    1 week ago

    Morton Grove, Illinois, United States Fifth Third Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a CSR/Teller in Morton Grove, Illinois. As a key member of our banking team, you will be responsible for providing exceptional customer service, building relationships, and driving business growth.Key ResponsibilitiesProvide personalized service to customers,...