Customer Success Manager, Email Delivery
3 weeks ago
** *The salary range for this position is $46.43 - $50.71 per hour.***
***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***
For over 160 years, our customer has been turning information into insights, providing essential intelligence that accelerates progress in our ever-changing world. They deliver data, research, credit ratings, benchmarks, and ESG solutions that governments, companies, and individuals depend on to make decisions with conviction.
We are seeking a Customer Success Manager, Email Delivery on a contract basis to help support our customer's business needs. This role is slated for U.S. coverage and will be partnered with the company's Sales Team and will report directly to the Head of Customer Success. The candidate in this role will ensure the seamless delivery of product solutions and timely response to client delivery questions and troubleshooting inquiries. This role is a hybrid setup at our Customer's location in Southfield, MI .
What Youll Do:
Act as the day-to-day project manager for the company's email campaigns
Collaborate closely and effectively with Sales, Customer Success, and Production teams
Run status meetings as needed as related to the accounts
Manage large volumes of communications regarding the accounts, both internally and with clients
Organize and manage Salesforce
Responsible for the accounts; Initiation, Planning, Execution, Monitoring, and Closure of all campaign processes
Run point with internal resources to solve client issues, ensuring themes are communicated to product and production
Expert on the clients:
their objectives, needs, and working style
Must Haves:
5-10 years of relevant work experience
Experience in working with email deployment, desired but not essential
A heavy orientation for details, driven by organization and efficiency
Strong written and oral communication skills
Strong critical thinking and problem-solving skills
Enjoy working within a fast pace, multi-task, environment
Creative thinking to explore and implement process efficacies
Ability to learn and adapt quickly in a rapidly changing environment
Ability to build strong working relationships in a collaborative setting
Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications
Education:
Bachelors Degree preferred
Hours & Location:
M-F, 40 hours/week. This role is a hybrid setup at our Customer's location in Southfield, MI . First week of training will require 3-4 days in office.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits:
Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
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