Customer Success Manager, Email Delivery

3 weeks ago


Southfield, United States CareerBuilder Full time

** *The salary range for this position is $46.43 - $50.71 per hour.***
***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***
For over 160 years, our customer has been turning information into insights, providing essential intelligence that accelerates progress in our ever-changing world. They deliver data, research, credit ratings, benchmarks, and ESG solutions that governments, companies, and individuals depend on to make decisions with conviction.
We are seeking a Customer Success Manager, Email Delivery on a contract basis to help support our customer's business needs. This role is slated for U.S. coverage and will be partnered with the company's Sales Team and will report directly to the Head of Customer Success. The candidate in this role will ensure the seamless delivery of product solutions and timely response to client delivery questions and troubleshooting inquiries. This role is a hybrid setup at our Customer's location in Southfield, MI .

What Youll Do:
Act as the day-to-day project manager for the company's email campaigns
Collaborate closely and effectively with Sales, Customer Success, and Production teams
Run status meetings as needed as related to the accounts
Manage large volumes of communications regarding the accounts, both internally and with clients
Organize and manage Salesforce
Responsible for the accounts; Initiation, Planning, Execution, Monitoring, and Closure of all campaign processes
Run point with internal resources to solve client issues, ensuring themes are communicated to product and production
Expert on the clients:

their objectives, needs, and working style

Must Haves:
5-10 years of relevant work experience
Experience in working with email deployment, desired but not essential
A heavy orientation for details, driven by organization and efficiency
Strong written and oral communication skills
Strong critical thinking and problem-solving skills
Enjoy working within a fast pace, multi-task, environment
Creative thinking to explore and implement process efficacies
Ability to learn and adapt quickly in a rapidly changing environment
Ability to build strong working relationships in a collaborative setting
Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications

Education:
Bachelors Degree preferred

Hours & Location:
M-F, 40 hours/week. This role is a hybrid setup at our Customer's location in Southfield, MI . First week of training will require 3-4 days in office.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits:

Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
#J-18808-Ljbffr



  • Southfield, United States Branex Group Full time

    Job DescriptionJob DescriptionFull job descriptionSupervise the Road Ready/Fleetilla Customer Success TeamCoordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutionsLead efforts to resolve customer concerns in a timely mannerIdentify and implement process and system improvementsSupport training and development...


  • Southfield, United States Merkle Full time

    **Product Engineer/Delivery Advocate** - All Openings Location: Southfield, MI. Company Description: Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading...

  • Account Manager

    3 weeks ago


    Southfield, United States Rock City Logistics Full time

    Job DescriptionJob DescriptionWe are currently seeking to hire an account manager to join our inside sales team located in Southfield, MI. You will be responsible for overseeing a sales team to drive company revenue.Qualifications:Minimum of 1 year of prior experience in sales, account management, customer service, and/or in a related fieldPreferred: B.A....

  • Project Manager

    1 day ago


    Southfield, Michigan, United States Stellantis Full time

    Under general direction of either a Portfolio Manager or a Senior Project Manager, the PM manages all aspects of the project, to meet profitability and financial targets, delivering products and services in line with customer needs and within timing expectations, and the long-term success of the organization. The PM manages project teams consisting of...


  • Southfield, United States Jatca Full time

    Position Overview The Mechanical Project Manager is responsible for the leadership and successful execution of a project from inception (job launch) to completion (final customer acceptance) within a defined budget and scope. The Project Manager motivates and leads their team(s) to jointly reach all project goals, while increasing Company's profitability...

  • Receptionist

    2 days ago


    Southfield, United States RHP Staffing Full time

    Job DescriptionJob DescriptionJob DescriptionWho is RHP Properties?Headquartered in Farmington Hills, Michigan, RHP Properties (www.rhp.com) is the nation's largest private owner and operator of manufactured home communities. With more than 370 communities throughout 30 states, we continue to expand our footprint to provide accessible and affordable...

  • Delivery Driver

    7 days ago


    Southfield, United States Applied Innovation Full time

    Job DescriptionJob DescriptionApplied Innovation is hiring for a Delivery Driver. This role is to deliver and network equipment in Southfield and outlying areas. This candidate would need to be detail oriented, possess excellent communication skills and be client and team focused as well as have a clean driving record.Office located at: 24050 Northwestern...


  • Southfield, United States Travis Perkins plc Full time

    You are here: > > Assistant Branch Manager * **Assistant Branch Manager** * Business: Travis Perkins * Sector: Branch Management & Supervisory * Location: Trowbridge, Wiltshire * Salary: Competitive + Benefits * Hours of work: 44.5 * Position type: Permanent * Job type: Full Time * Date posted: 22-Jun-2021 * Job reference: 32933 ** Job Description**...

  • Global IT Manager

    1 week ago


    Southfield, United States FastTek Global Full time

    Senior Global IT Manager #988086 Job Description: The Senior Global IT Manager will play a key role in helping to expand Global IT management capabilities to support our business objectives effectively. This position requires a strong combination of technical expertise, hands-on leadership skills, and the ability to lead and mentor staff while getting...


  • Southfield, United States Actus Consulting Group Full time

    Technical Manager Mechanical (mid and senior level) Industry: Manufacturer Location: Southfield,MI Salary: $100K-160K Visa Sponsor: No Language: English: Business Level, Japanese: Conversation Level SUMMARY: Under minimum supervision, the Field Technical Manager will lead technical product development and production launch activities for our portfolio of...

  • Project Manager

    1 week ago


    Southfield, United States Comau LLC Full time

    Under general direction of either a Portfolio Manager or a Senior Project Manager, the PM manages all aspects of the project, to meet profitability and financial targets, delivering products and services in line with customer needs and within timing expectations, and the long-term success of the organization. The PM manages project teams consisting of...


  • Southfield, United States Schenck Full time

    Do you have strong technical customer service experience? Are you a people person? Then the Parts & Repair Coordinatorat Schenck USA is the perfect role for you! COME JOIN OUR WORLD CLASS TEAM! APPLY TODAY! What We Offer: Schenck USA Corp. offers a competitive salary along withgenerous benefits package includingmedical, dental, vision, FSA, HSA,...

  • AP/AR Accountant

    1 week ago


    Southfield, United States Rock City Logistics Full time

    Job DescriptionJob DescriptionRole Overview:An AP / AR Accountant will play a critical role in managing the company's cash flow and ensuring accurate financial records.  This position is an exciting opportunity for a professional with a strong understanding of Accounts Payable / Accounts Receivable Accounting.  The position will help manage a high...

  • Customer Service Rep

    2 weeks ago


    Southfield, United States North West Labs Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the servicesFax patient results to doctorsGive turn around times and...


  • Southfield, United States Sharp Electronics Corporation Full time

    Provide Program Management and leadership to multi-functional teams for the successful launch of new products. Develop and then track project timelines based on internal requirements and customer deliverables. Responsible to make sure timing is met a Program Manager, Automotive, Manager, Program, Electronics, Product Development, Technology

  • Branch Manager

    3 weeks ago


    Southfield, United States Turnaround Welding Services Full time

    ** Branch Manager** **Job Category****:** Operations Management **Requisition Number****:** BRANC018179 Showing 1 location **Job Details** **Description** **Job Title:** Service Branch Manager Southfield, Michigan Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing...


  • Southfield, United States Durr Systems Inc Full time

    Position Summary: The CTS OEM Project Management Group Manager is a working manager who provides leadership and guidance for the individual Project Mangers within the group. This group is comprised of eleven dedicated project managers, across multiple offices. In addition to the management duties, the successful candidate would be expected to execute a...


  • Southfield, United States DriverSource Full time

    Job DescriptionJob DescriptionWe are currently seeking to hire a Business Sales Development Manager to join our team! You will be responsible for generating sales leads, producing new business contracts, and maintaining existing contracts and relationships with established clients within the assigned territory to increase company...


  • Southfield, United States Lear Corporation Full time

    Lear For You We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better career, a better future, and a better you. Our teams have invented groundbreaking technologies, flawlessly manufactured millions of...


  • Southfield, United States Dürr Systems Inc Full time

    Job DescriptionJob DescriptionPosition Summary:The CTS OEM Project Management Group Manager is a working manager who provides leadership and guidance for the individual Project Mangers within the group. This group is comprised of eleven dedicated project managers, across multiple offices. In addition to the management duties, the successful candidate would...