Customer Success Supervisor

4 weeks ago

Southfield, United States Branex Group Full time
Job DescriptionJob Description

Full job description

  • Supervise the Road Ready/Fleetilla Customer Success Team
  • Coordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutions
  • Lead efforts to resolve customer concerns in a timely manner
  • Identify and implement process and system improvements
  • Support training and development activities for both customers and internal resources
  • Lead employee coaching and development
  • Lead new customer onboarding and user interface training
  • Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services
  • Summarize product feedback gathered from customer meetings

Act as an advocate for customers with internal development and product teams

  • Gather customer feedback to contribute to the product road map
  • Launch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and solutions engineering to successfully launch new accounts
  • Form relationships with customers to educate them on product value, new product introductions, and features to drive optimal product use
  • Manage team’s relationships with external customers on the system and network applications and acts as the voice of the customer on assigned projects
  • Identify upsell opportunities within existing customer base
  • Additional duties as assigned

EDUCATION REQUIREMENT(S):

  • BS in Engineering or equivalent technical degree

EXPERIENCE REQUIREMENT(S):

  • 3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
  • Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills and proven program management experience
  • Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
  • Lead generation experience a plus
  • Travel to customers as needed
Company DescriptionBranex Group is headquartered in Auburn Hills, MI and is a certified Women’s owned business through the Women’s Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.Company DescriptionBranex Group is headquartered in Auburn Hills, MI and is a certified Women’s owned business through the Women’s Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.

  • Operation Supervisor

    1 week ago

    Southfield, United States Springhill Suites by Marriott Full time

    Overview: Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Exempt...

  • Floor Supervisor

    6 days ago

    Southfield, United States Evolution Americas Full time

    Job DescriptionJob DescriptionCompany DescriptionEvolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class live dealer gaming to our licensees, which include many of the world’s best-known gaming brands and now looking for talent like you to join us in our Evolution!Job Description The Floor Supervisor...

  • Site Supervisor

    2 weeks ago

    Southfield, United States Comau LLC Full time

    Our Values reflect who we are and how we work and we value our employees. At Comau LLC, our employees enjoy working in a highly innovative and safe working environment while performing challenging and meaningful work to build value -- driven solutions. Our positive relationships with our managers and co-workers allow us to take ownership and walk the talk....

  • Customer Care Advocate

    4 days ago

    Southfield, United States Monster Full time

    We are looking for a Customer Care Advocate in Southfield, MI (Remote) for a 6+ months contract position. Please send me your updated resume and rate expectations at asim@botgsolutions.com. Job Description: Position: Customer Care Advocate Location: Southfield, MI (Remote) Duration: 6+ months contract position Client: Direct Client Requirements: Ability to...

  • Supervisor

    7 days ago

    Southfield, United States Tim Hortons Full time

    Description As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment. As a passionate team leader, you believe in the importance of training Team Members to ensure high...

  • Customer Service Associate

    6 days ago

    Southfield, United States Latitude & Co Full time

    **_RESPONSIBILITIES_**_:_** - Assisting our clients in the RETENTION and ACQUISITION of customers. - Consult with various accounts to provide customer service and support. - Work alongside our CUSTOMER SERVICE and CONSULTATIVE SALES team. - Learn the business aspect of running a successful client EVENT CAMPAIGN. - All business & COMMUNICATION aspects between...

  • Sr. Solution Sales Executive

    7 days ago

    Southfield, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr. Solution Sales Executive

    7 days ago

    Southfield, United States ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Equipment Maintenance Supervisor

    3 weeks ago

    Southfield, MI, United States Beacon Management Full time

    If you're hardworking and take pride in a job well done, then you should bring your expertise to Beacon Management. As a Beacon Management Maintenance Supervisor every day is rewarding! Beacon Property Management provides career development opportunities, paid training for certifications, competitive paid holidays, and robust benefit packages! Paid...

  • Floor Supervisor

    7 days ago

    Southfield, United States Playtech Full time

    PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market.  Playtech offers cutting-edge, value-added solutions to the industries’ leading gaming operators. With 6,400 employees in 24 countries, more than 1,800 of our talented professionals are a part of...

  • House Cleaner

    7 days ago

    Southfield, United States Merry Maids Full time

    Company and CultureMerry Maids is a professional housecleaning company that offers the best cleaning solutions and customer service to our clients. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.Paid TrainingCompetitive PayFlexible SchedulesCareer Path...

  • Account Receivable Specialist

    7 days ago

    Southfield, United States Magna International Inc. Full time

    Job Number: 64101 Group: Magna Electronics Division: Magna Electronics Southfield Ops Job Type: Permanent/Regular Location: SOUTHFIELD Work Style: Hybrid About us We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our...

  • Account Receivable Specialist

    6 days ago

    Southfield, United States Magna Full time

    Account Receivable Specialist Job Number: 64101 Group: Magna Electronics Division: Magna Electronics Southfield Ops Job Type: Permanent/Regular Location: Southfield, MICHIGAN, US, 48034 Work Style: Hybrid **Job Number:** 64101 **Group:** Magna Electronics **Division** : Magna Electronics Southfield Ops **Job Type:**...

  • House Cleaner

    1 week ago

    Southfield, United States Merry Maids Full time

    Company and Culture Merry Maids is a professional housecleaning company that offers the best cleaning solutions and customer service to our clients. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families. Paid Training Competitive Pay Flexible Schedules Career Path...

  • Sous Chef

    3 weeks ago

    Southfield, United States Hidden Gem Restaurant Full time $2,000 - $2,200

    Hidden Gem Restaurant is looking for a full-time Sous Chef.Duties and Responsibilities:Pleases customers by providing a pleasant dining experience.Serves meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen.Executes cold food production in accordance with standards of plating guide...

  • Cook

    3 weeks ago

    Southfield, United States Hidden Gem Restaurant Part time $14 - $16

    Hidden Gem Restaurant is looking for a part time Cook.Duties and Responsibilities:Pleases customers by providing a pleasant dining experience.Serves meals by reviewing recipes; assembling, combining, and cooking ingredients; and maintaining a sanitary kitchen.Executes cold food production in accordance with standards of plating guide specifications.Attends...

  • Account Receivable Specialist

    7 days ago

    Southfield, Michigan, United States Magna International Inc. Full time

    Job Number: 64101 Group: Magna Electronics Division: Magna Electronics Southfield Ops Job Type: Permanent/Regular Location: SOUTHFIELD Work Style: Hybrid About usWe see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our...

  • Relationship Manager

    6 days ago

    Southfield, United States Credibly Full time

    Job DescriptionJob DescriptionDescription:Who We Are:A Top Place to Work!We believe in small businesses and the people who grow them. At Credibly, we leverage cutting-edge data science, technology, partner relations, and customer support to provide business owners with accelerated access to right-sized capital solutions. From working capital loans and...

  • Relationship Manager

    19 hours ago

    Southfield, United States Credibly Full time

    Job DescriptionJob DescriptionDescription:Who We Are:A Top Place to Work!We believe in small businesses and the people who grow them. At Credibly, we leverage cutting-edge data science, technology, partner relations, and customer support to provide business owners with accelerated access to right-sized capital solutions. From working capital loans and...

  • Inside Sales Coordinator

    7 days ago

    Southfield, United States CHICKASAW NATION INDUSTRIES INC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY The Inside Sales Coordinator is responsible for supporting the sales team with various responsibilities: work with customers on the phone to determine their needs, create sales invoices and assist...