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Student Support Coordinator
2 months ago
- Work with Academic Team and make recommendations to improve student customer service, including advising and enrollment services.
- Assist leadership and program coordinators in resolving complex enrollment issues such as system errors, scheduling conflicts or missing requirements.
- Hold drop-in student support office hours.
- Through student feedback and conversations, identify how we can enhance student support services.
- Manage the academic email inboxes.
- Oversee Change of Major/Minor process, reviewing applications and making website updates, communicating deadlines and requirements, and serving as liaison with the Registrar.
- Coordinate transition of admitted to current students, overseeing communication workflow between admissions and academics.
- Coordinate academic related activities, including orientation week
- Reserve locations for student club meetings, screenings and one-off space requests.
- Work closely with the Administrative Assistant to ensure registration codes are evaluated and issued in a timely manner.
- Disseminate information to students, pertaining to policies, procedures and vital academic updates.
Academic Operations and Information Management
- Oversee the Administrative Suite front office operations to foster a welcoming environment and ensure student needs are met.
- Hire, train and supervise front office student staff, addressing performance and operational issues.
- Serve as primary back-up coverage to the front office.
- Work with Academic Programs Specialist on block enrollment communication.
- Oversee Revision of Program Requirement process and communicate with Registrar's office.
- Collaborate with academic team on Peoplesoft assistance and academic course maintenance.
- Contribute updates to the Dodge Student Portal.
- Collaborate with the academic team to maintain the online Faculty Resource Guide.
- Evaluate systems for efficiencies and inaccuracies, making recommendations for improvement.
- Disseminate academic policies and procedures accurately and efficiently to staff, faculty and leadership.
- Maintain academic records and documentation.
- Provide and present student reports, including those generated in Peoplesoft and Panther Analytics.
- Work to ensure academic policies are enforced.
College 101 Mentorship Program Oversight
- Coordinate mentorship program and initiatives while representing Dodge College, attending biweekly on-campus sessions (Saturdays during program season).
- Hire and supervise Dodge College student mentors, training and working with them in collaboration with the College 101 Director of Programs.
- Work with the dean to identify and grow mentoring partnerships, expanding opportunities for the program.
- Work with academic leadership to expand student services through peer/faculty relationship building.
Other Duties.
- Participate in and contribute to team meetings.
- Contribute to faculty and staff meetings by providing academic updates and reports.
- Perform other duties as assigned.
- Bachelor's Degree or equivalent combination in education and experience.
- Minimum of 2 years' experience in providing administrative support in a higher education setting
- Ability to exercise high level of initiative and work independently
- Self-motivated and proactive in carrying out research and solving problems
- Strong analytical and critical thinking skills to identify problems and anticipate the impact to office administration problems, providing solutions as needed
- Demonstrates commitment to working in a collaborative, customer service environment
- Strong organizational skills to maintain office files, schedule, calendar and coordinate logistics for meetings and special events
- Strong written and oral communication skills
- Ability to maintain careful attention to detail and accuracy while working on multiple projects and meeting deadlines
- Excellent computer skills and good working knowledge of Microsoft Office
- Technical skills to learn and use departmental tools and systems related to the position
- Excellent interpersonal skills with a diverse group of individuals at all organizational levels both inside and outside of the university
- Ability to use tact and diplomacy and maintain a high level of confidentiality
- Ability to carry out tasks and prioritize, when faced with interruptions, distractions and a fluctuating workload
- Proven ability to exercise judgment and carry out duties in a timely manner
- Knowledge and understanding of PeopleSoft, including PS Campus Solutions and PS Financials
- Knowledge of Chapman University policies and procedures
The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply. More information on diversity and inclusion at Chapman University can be found at www.chapman.edu/diversity.
Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate. Minimum Number of References 1 Maximum Number of References 3