Consultant I

1 month ago

Albuquerque, United States University of New Mexico Full time

Requisition ID
req30472

Working Title
Consultant I

Pay
$14.00 Hourly

Campus
Main - Albuquerque, NM

Department
IT Academic Technologies (321A)

Employment Type
Student Employment

Student Type
Student Employment

Status
Non-Exempt

Background Check Required
No

For Best Consideration Date
8/23/2024

Position Summary

**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

UNM IT's Academic Technologies division is seekingresponsible, self-motivated students that demonstrate leadership, aptitude,initiative, and assertiveness to provide assistance and training on a widevariety of software to students, faculty, and staff in the Computer Labenvironments, which requires experience with Windows and macOS, and a passingfamiliarity iOS and Android platforms. Candidates will demonstrate excellentcustomer service skills and an interest in teaching, communicating, andfurthering understanding of University users as it relates to the services weprovide. Applicants would be expected to design and present trainings tostudents, faculty, and staff and be available to provide training on awalk-in basis.

Applicants would provide a general understanding ofthe usage and application of the Adobe Creative Cloud Suite, with the abilityto train faculty one-on-one, or in a group. Must demonstrate the ability towork independently, to organize time efficiently, and to communicateprofessionally with faculty, staff, and students. Applicants should be ableto take initiative to solve many of the computing problems that occur on adaily basis. Applicants may also be asked to participate in additionalprojects, which may include website maintenance and content creation, printclient maintenance, or deployment of new computer environments, depending onskill set.

Duties andresponsibilities include:

May beexpected to perform administrative tasks, such as surplus forms, inventorytracking, cleaning of computer labs and classrooms, ordering of consumables,and tracking of visitor log ins.
Duties willinclude supervision in support of both the Windows and Macintosh platforms inthe labs and computer classrooms. Responsible for maintaining labs asproduction environments. Troubleshooting software and hardware issues,overseeing imaging, and triaging issues in our ticket tracking system, Help.UNM(Cherwell). Proficient in basic clerical skills and willing to use work time tolearn and expand one's knowledge.
Recruits,trains, and interviews prospective computer consultants and organizes thestaffing and scheduling for the labs and computer classrooms.
Providessetup and technical support for the lectern PCs, computer classrooms, andtraining center usage. Design and present to students instructional modulespertaining to a variety of Lab software.
Responsiblefor ongoing training for support staff development along with helpingcoordinate various special projects in the labs and computer classrooms. May berequired to perform other administrative tasks. Must demonstrate the ability towork independently, to organize time efficiently, and to communicateprofessionally with faculty, staff, and students. Takes initiative to solvemany of the computing problems that occur on a daily basis in the labs,training centers, lecterns, and computer classrooms. Works with ITPublications/Lab Documentation in updating clients that are accessible online& hardcopy reference information. Develops and publishes online surveys.Responsible for posting appropriate lab signage related to the labs'functionality. Orders and distributes lab supplies. Supervises computerconsultants and may be expected to issue disciplinary actions. Responsible forlab security - requesting keys and keypad codes. Responsible for runningroutine IT repairs on campus.

Minimum Qualifications

Preferred Qualifications

Preferred Qualifications:

1. Previous experience as a Scon or LearningEnvironments Student Tech.
2. Ability to resolve disputes.
3. Ability to evaluate and recommend improvementsassociated with all aspects of the lab
environment.
4. Ability to work with faculty and teachingassistants.
5. Ability to troubleshoot software and hardwareissues and coordinate with
intradepartmental IT specialists to resolveissues and projects.
6. Ability to organize and maintain employeescheduling.
7. Prior experience in a similar capacity at anotherdepartment or institution.
8. Experience with knowledge engineering andFastInfo, TechFinder, Active
Directory, Operating System imaging in Windows usingSCCM and in Macintosh
using Jamf, and ability to use IT problem reportingsystem Help.UNM.
9. Provide Portfolio of Work (if available).
10. Public speaking experience.
11.Previouscustomer service experience.

Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted.If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Resume, cover letter, & at least two (2) professional references

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

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