Field Service Engineer

2 weeks ago


Niagara Falls, United States Arrow Systems Inc Full time

Job DescriptionJob Description

We are looking for a motivated and experienced Field Service Engineer to join our team As a Field Service Engineer, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.

Arrow Systems, Inc. provides the latest in digital printing technology to the global market. As a FSE with Arrow you will have the opportunity to travel both domestically, and internationally.

We have partners around the world and any applicant must be able to travel if needed.

Willing to sponsor the right local candidate

Duties and Responsibilities

Supporting customers through technical and administrative activities

Understanding customer needs and concerns

Providing a high level of customer service

Traveling to customer sites for installation and support

Providing technical direction to the team

Participating in the training of new team members

Requirements and Qualifications

Associates or Bachelor’s Degree in Engineering or similar field

Minimum of 3 years of experience in a field service management

Excellent verbal and written communication skills

Ability to effectively communicate with customers

Strong problem-solving skills

Ability to work independently

Ability to work well in a team environment

Strong organizational skills

Ability to work under pressure

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