Client Services Representative

2 weeks ago

Niagara Falls, United States Health System Service Full time
Company Description:

Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.

At HSS, we pride ourselves on our Family First culture and our fun, good-natured, dog friendly environment. Since our humble beginnings in 1996, our medium-sized, privately owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members. We value work-life balance with competitive vacation, PTO, full benefits, and a 401K to ensure our hard-working team feels supported and appreciated.

We're more than just a workplace we're a community. Our extracurricular and team-building activities, including holiday parties, birthday celebrations, pizza parties, happy hours, and the coveted HSS Amazing Race, fostering camaraderie, and a sense of belonging. We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.

Our Mission Principles:
  • Community-focused Provider of Quality Healthcare Products
  1. We are dedicated to providing quality, innovative healthcare products to the communities we serve.
  • Patients are at the center of what we do
  1. We believe our first responsibility is to the patients, caregivers and care professionals we serve. Our
  • Employees are Key to Our Success
  1. Our dedicated employees enable us to grow and succeed in the ever-changing health care arena.
  • Expert Guides and Caring Professionals
  1. Our knowledge and determination enables us to provide expert guidance and efficient solutions, in the ever-changing healthcare arena.


Position Responsibilities:

Customer Support & Order Management:
  • Field inbound customer communications, promptly responding to inquiries and resolving issues effectively.
  • Keep customers informed about the status of inquiries and orders.
  • Process customer orders received through various channels, verifying accuracy and completeness of order details.
  • Check inventory availability and allocate items for fulfillment.
  • Initiate fulfillment process, arrange shipment logistics, and provide customers with order tracking information.
  • Issue return authorizations and manage returns, refunds, or replacements.
  • Maintain accurate records in the system for all orders, transactions, and communications.
Facility Client Services & Sales Support:
  • Conduct outbound calls and reviews of client Electronic Medical Records to update recurring orders for existing patients, ensuring attainment of required documentation for coverage.
  • Manage reoccurring order updates for enteral products, wound care products, ostomy, urological, and trach products, ensuring attainment of required documentation for coverage.
  • Build client relationships and conduct necessary research for uncovering new patients, and insurance coverage opportunities.
  • Assist in preparing quotes, product specs, and other administrative tasks for customers.
  • Manage and update CRM systems to ensure accurate and up-to-date records.
  • Assess and qualify leads, and support sales in moving quotes, orders, and deals forward.
What Were Looking For
  • Kind, friendly attitude.
  • Proactive, a positive thinker.
  • Energetic, with a strong work ethic.
  • Organized with high attention to detail.
  • Professional and courteous demeanor.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a team.
  • Excellent customer service skills.
Qualifications for Success
  • High School Diploma or GED required.
  • Associate or bachelors degree, preferred.
  • 2 5 years of customer service experience highly preferred.
  • Experience in the medical field, a plus.
  • Knowledge of Medicare, Medicaid and third-party insurances, a plus.
Benefits
  • Competitive starting pay
  • Health, Dental, and Vision Insurance
  • 401K with company match
  • PTO, Vacation and Paid Holidays
Compensation
  • $20.00 - $23.00, per hour dependent on experience
Location
  • Niagara Falls/Wheatfield, NY

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