Field Service Engineer
1 week ago
JOB SUMMARY:
This position is responsible for machine installations and service, as well as preventive maintenance on machines throughout North America at various customer sites.
ESSENTIAL DUTIES and RESPONSIBILITIES:
· Perform diagnosis, repair, installation and preventive maintenance of equipment at customer sites throughout North America
· Perform field and software upgrades
· Train customers on the proper use and maintenance of the equipment
· Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) on a timely basis
· Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
· Provide technical telephone support, as required
· Conduct final product testing in house, as required
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
MINIMUM EDUCATION & QUALIFICATIONS:
· Associate’s Degree in Electronics, Robotics or Automation technologies or equivalent experience is preferred
· 3 years of related experience
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:
· Experience with Plasma, Laser and Oxyfuel cutting process preferred
· Experience with multi-axis CNC machines preferred
· Experienced with the proper handling and safety procedures while handling of 480VAC
· Experienced interpreting mechanical layout drawings, electrical schematics and bills of materials
· Experienced with CAD/CAM software
· Familiar with the use of power and construction tools, such as: hammer drills, impact guns and cordless drills
· Strong oral communication skills
· Strong customer service skills, with a “customer first” mindset
· Self-motivated and ability to work independently
Note: This position requires 95-100% travel, frequently on short notice.
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