Client Services Representative

3 weeks ago

Niagara Falls, United States Health System Services LTD Full time
Company Description:

Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a commitment to our mission of providing quality, innovative healthcare products and services.

At HSS, we pride ourselves on our Family First culture and our fun, good-natured, dog friendly environment. Since our humble beginnings in 1996, our medium-sized, privately owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members. We value work-life balance with competitive vacation, PTO, full benefits, and a 401K to ensure our hard-working team feels supported and appreciated.

We're more than just a workplace - we're a community. Our extracurricular and team-building activities, including holiday parties, birthday celebrations, pizza parties, happy hours, and the coveted HSS Amazing Race, fostering camaraderie, and a sense of belonging. We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.

Our Mission Principles:
  • Community-focused Provider of Quality Healthcare Products
  1. We are dedicated to providing quality, innovative healthcare products to the communities we serve.
  • Patients are at the center of what we do
  1. We believe our first responsibility is to the patients, caregivers and care professionals we serve. Our
  • Employees are Key to Our Success
  1. Our dedicated employees enable us to grow and succeed in the ever-changing health care arena.
  • Expert Guides and Caring Professionals
  1. Our knowledge and determination enables us to provide expert guidance and efficient solutions, in the ever-changing healthcare arena.


Position Responsibilities:

Customer Support & Order Management:
  • Field inbound customer communications, promptly responding to inquiries and resolving issues effectively.
  • Keep customers informed about the status of inquiries and orders.
  • Process customer orders received through various channels, verifying accuracy and completeness of order details.
  • Check inventory availability and allocate items for fulfillment.
  • Initiate fulfillment process, arrange shipment logistics, and provide customers with order tracking information.
  • Issue return authorizations and manage returns, refunds, or replacements.
  • Maintain accurate records in the system for all orders, transactions, and communications.

Facility Client Services & Sales Support:
  • Conduct outbound calls and reviews of client Electronic Medical Records to update recurring orders for existing patients, ensuring attainment of required documentation for coverage.
  • Manage reoccurring order updates for enteral products, wound care products, ostomy, urological, and trach products, ensuring attainment of required documentation for coverage.
  • Build client relationships and conduct necessary research for uncovering new patients, and insurance coverage opportunities.
  • Assist in preparing quotes, product specs, and other administrative tasks for customers.
  • Manage and update CRM systems to ensure accurate and up-to-date records.
  • Assess and qualify leads, and support sales in moving quotes, orders, and deals forward.

What We're Looking For
  • Kind, friendly attitude.
  • Proactive, a positive thinker.
  • Energetic, with a strong work ethic.
  • Organized with high attention to detail.
  • Professional and courteous demeanor.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a team.
  • Excellent customer service skills.

Qualifications for Success
  • High School Diploma or GED required.
  • Associate or bachelor's degree, preferred.
  • 2 - 5 years of customer service experience highly preferred.
  • Experience in the medical field, a plus.
  • Knowledge of Medicare, Medicaid and third-party insurances, a plus.

• Benefits
  • Competitive starting pay
  • Health, Dental, and Vision Insurance
  • 401K with company match
  • PTO, Vacation and Paid Holidays

Compensation

  • $20.00 - $23.00, per hour dependent on experience

Location

  • Niagara Falls/Wheatfield, NY

  • Client Services Representative

    4 weeks ago

    Niagara Falls, United States Health System Services Ltd Full time

    Job DescriptionJob DescriptionCompany Description:Join a fast-paced Medical Equipment and Supply Provider, where we hold ourselves to high standards of excellence and cultivate a supportive team environment. As a Client Services Representative, you'll play a crucial role in serving our patients and community, demonstrating warmth, compassion, and a...

  • Client Service Representative

    2 days ago

    Wichita Falls, United States A Caring Heart Veterinary Hospital Full time

    Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception...

  • Client Service Representative

    4 weeks ago

    Menomonee Falls, United States Arandell Full time

    Location: - N82 W13118 Leon Road - Menomonee Falls, WI, 53051 - United StatesDescription To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals...

  • Entry Level Client Representative

    2 weeks ago

    Falls Church, United States Coastal Solutions Full time

    Job DescriptionJob DescriptionWe are in search of dynamic and ambitious candidates who possess exceptional interpersonal skills to join our uniquely individualistic team. If you're enthusiastic, competitive, and enjoy engaging with people, we want to connect with you!As a Client Representative, you will play a pivotal role in delivering top-notch...

  • Client Service Representative/Reception

    4 weeks ago

    Falls Church, United States VetEvolve Full time

    Job DescriptionJob DescriptionDescription:Hello Customer Service Reps!!! We appreciate your Compassion, People skills, and Enthusiasm, and would love to meet YOU!Are you a Customer Care Professional or Receptionist who loves an urban setting? Do you live near Arlington, Alexandria, Falls Church, & Bailey’s Crossroad? If you do, you understand this area is...

  • Client Service Representative/Reception

    3 weeks ago

    Falls Church, United States VetEvolve VA LLC Full time

    Hello Customer Service Reps!!! We appreciate your Compassion, People skills, and Enthusiasm, and would love to meet YOU! Are you a Customer Care Professional or Receptionist who loves an urban setting? Do you live near Arlington, Alexandria, Falls Church, & Bailey's Crossroad? If you do, you understand this area is this melting pot of urban diversity and...

  • Sales Representative

    4 weeks ago

    Niagara Falls, United States NIAGARA MAJESTIC TOURS INC Full time

    Job DescriptionJob DescriptionCOME JOIN OUR AMAZING TEAM!!!GRAY LINE NIAGARA FALLS/BUFFALO is seeking FULL-TIME & PART-TIME positions for our upcoming 2024 season!College Student ~ Teacher ~ High School Student already? Great way to supplement your income!Fun job ~ Great Pay ~ Will TrainAs a Sales Representative/Concierge/Guest Service, you will be...

  • Customer Service Representative

    3 days ago

    Turners Falls, United States Partridge-Zschau Insurance Agency , Inc. Full time

    TURNERS FALLS Customer Service Representative Overview: Join the Partridge-Zschau Insurance Agency, a hallmark of trust and reliability in Franklin County since 1891. We are a family-owned, independent insurance agency, proud of our small yet dynamic team. Driven by our commitment to excellence, we serve a diverse client base across Franklin County and...

  • Retail Client Merchandising Representative

    3 weeks ago

    Falls Church, United States CROSSMARK Full time

    Job Posting: The Direct Sales Representative plays a vital role in promoting nationally distributed products for our great group of long-standing clients. This individual is responsible for strategically executing business plans for our client’s brands to effectively meet company and client objectives. Enjoy working with well known, nationally recognized...

  • Relief Customer Service Representative Driver

    2 days ago

    Twin Falls, United States Aramark Uniform Services Full time

    ** Relief Customer Service Representative Driver -Twin Falls** **Job Category****:** Service Professional **Requisition Number****:** RELIE13589 Showing 1 location **Job Details** **Description** Overview: Customer Service Representative (CSR) Driver Builds solid, positive working relationships with customers and is highly motivated to exceed their...

  • Customer Service Operations Lead

    3 days ago

    Niagara Falls, United States Ryder Full time

    Ryder System, Inc. - JobID: R112343 [Customer Service Representative] As a Customer Service Rep at Ryder System, Inc., you'll: Assist customers who are experiencing a vehicle breakdown; Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates; Effectively handle all incoming calls...

  • Insurance Customer Service Representative

    4 days ago

    Great Falls, United States Patterson Insurance Agency Inc Full time

    Job DescriptionJob DescriptionJoin the Patterson Insurance Agency, a family-owned business founded in 1989 by Ed and Paulette Patterson. Our commitment to hands-on, personal service has been a cornerstone of our success. With our son, Tom, joining the business in 2004, we've created a family-oriented atmosphere that values responsiveness and maintains...

  • Customer Service Representative

    4 days ago

    Sioux Falls, United States Nordica Warehouses Inc. Full time

    Job DescriptionJob DescriptionNordica Warehouses is taking applications for the position of Customer Service Representative. We are a third-party warehouse that stores for a wide variety of clients. Most Customer Service Representatives (CSRs) get an assortment of customers as they get more familiar with our company so you get experience with a little bit of...

  • Customer Service Representative

    2 days ago

    Tinton Falls, United States PestCo LLC Full time

    Since 1983 Alliance has a track record for increasing growth, opportunity, and profits. Our rapidly growing service company seeks a talented Customer Care Professional to work with our new and existing residential customers. We have a strong culture rooted in trust, respect, integrity, open communication, and professionalism. We make it a point to use good...

  • Client Services Specialist

    6 days ago

    Idaho Falls, United States Express Lab Idaho Full time

    Job DescriptionJob DescriptionExpress Lab is looking to hire a full-time Laboratory Client Services Specialist for our Idaho Falls office. Do you want to work for a healthcare organization where your work has a positive impact on the lives of patients? If so, read on!This position earns a competitive wage of $16 - $19 per hour depending on education and...

  • Client Services Specialist

    15 hours ago

    Idaho Falls, United States Express Lab Idaho Full time

    Express Lab is looking to hire a full-time Laboratory Client Services Specialist for our Idaho Falls office. Do you want to work for a healthcare organization where your work has a positive impact on the lives of patients? If so, read on! This position earns a competitive wage of $16 - $19 per hour depending on education and experience. If this sounds like...

  • Assistant Warehouse Supervisor

    2 weeks ago

    Niagara Falls, United States Health System Services Ltd Full time

    Job DescriptionJob DescriptionAre you E.P.I.C?! Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS we are passionate about healthcare and provide seamless services to our clients and colleagues! Health System Services is seeking a motivated and organized Assistant Warehouse Supervisor to oversee various aspects of our...

  • Client Services Specialist

    24 hours ago

    Idaho Falls, United States Express Lab Idaho Full time

    Express Lab is looking to hire a full-time Laboratory Client Services Specialist for our Idaho Falls office. Do you want to work for a healthcare organization where your work has a positive impact on the lives of patients? If so, read on!This position earns a competitive wage of $16 - $19 per hour depending on education and experience. If this sounds like...

  • Customer Service Representative

    3 days ago

    Twin Falls, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 0755 located at 1118 Blue Lakes Blvd Twin Falls, ID 83301. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team...

  • Warehouse Technician

    1 month ago

    Niagara Falls, United States Health System Services Ltd Full time

    Job DescriptionJob DescriptionAre you E.P.I.C?! Do you display Empathy, Passion, Integrity, and Commitment? If yes, join us at HSS where we are passionate about healthcare and provide seamless services to our clients and colleagues.