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ERP Organizational Change Management Leader

3 months ago

Harrisburg, United States D and H Distributing Co Full time
ERP Organizational Change Management Leader

Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.

•We are empowered by our employee co-owners who provide the industry's best service and we promote a collaborative culture.

•We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

•We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.

•As a D&H Co-Owner you receive numerous discounts on services.

*Candidate preferred location in Harrisburg, PA, Tampa, FL, Toronto, ON or surrounding areas.

SUMMARY

D&H is starting a journey to select and implement an ERP system that will optimize our operations to provide increased value to the partners we serve.D&H recognizes the vital step Organizational Change Management (OCM) plays ensuring a successful and sustainable adoption of technology and methodology.The OCM Leader will play a pivotal role understanding the impacts of the change, developing communication strategies, mitigating resistance, supporting training, and ensuring full user adoption.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Stakeholder Engagement Planning & Delivery:

•Develop communications approach in alignment with senior leaders

•Create and maintain calendar of communications.Provide input, support creation and distribution (working closely with Communications team).

•Engage with stakeholders at all levels and ensure that everyone understands the implications of process changes.

•Facilitate communication, address concerns, and promote buy-in.

Change Impact Assessments

•Assess the impact of business processes across the entire organization, not limited to the ERP project.

•Analyze how changes affect different departments, teams, and individuals.

•Create plans to mitigate negative change impacts.

•Monitor and track changes in the current business process and organizational structure and assess impact to the ERP project.

Resistance Mitigation:

•Pre-emptively consider resistance areas and assess impact of change (scope and level) to convey a shared vision of acceptance.

•Works with business change agents to develop specific action steps to help mitigate negative impacts.

Change Readiness and Training:

•Develop strategies to enhance employees' readiness, including training programs, workshops, and communication plans.

•Develop user training strategy in alignment with senior leaders.

•Create and maintain training calendar.Provide input, support design and delivery of training programs (working closely with Learning & Development team)

Organization/Process Design:

•Collaborate with Program Leadership and Process Owners to develop future state organization structure, EG. evolution from current vertical/function-based model to process oriented structure.

•Participate in pre-implementation project and implementation design workshops, guiding participants to focus on harnessing potential of new solutions and avoid recreating current systems in new environment.

•Feedback Loop:

•Establish mechanisms for ongoing feedback.

•Collect insights from employees, track progress, and adjust strategies based on real-world experiences.

Key Result Indicators & Measures of Success:

Key Result Indicator

Measure of success

Project progress/sentiment

Satisfactory results on regular ADKAR measurements during internal projects are achieved

Internal client satisfaction and loyalty

Achieve client satisfaction at or beyond target rate through client survey

Systems/procedures adoption

Successful adoption rates of (new) systems/procedures, measured by usage and utilization, included in auditing processes

Change Management methodology

Apply PROSCI Change Management methodology and measurement on all internal business projects

Process improvement

Continual development of change management process improvement plans, tasks are competently and enthusiastically performed, appropriately documented, and agreed timelines are adhered to

Team management

Teammates are achieving all agreed SLAs. Completion of all quarterly Connections meetings with all direct reports, inline with agreed timescales

Teammate satisfaction

Achieve teammate satisfaction at or beyond target rate through NPS survey within s cope of management responsibility

EDUCATION, EXPERIENCE AND KNOWLEDGE

Essential

Desirable

Educated to degree level or can demonstrate equivalent work experience

Previous experience working on large-scale organizational change efforts

Previous experience gained in a change management/technology adoption position

Experience of leading the development and implementation of an internal communications strategy

High level of written and spoken English

A confident, outward-looking, proactive communicator

Fully conversant with Microsoft Office suite

(Outlook, Excel, and Word)

Excellent communication and influencing skills including negotiating and coaching

Demonstrable experience of managing and motivating a high performing team within a fast-paced, target driven environment

Ability to provide effective leadership, build positive team spirit and inspire, motivate, and support teammates

Holds relevant change management qualification (Certified PROSCI Change Management Professional)

Familiarity with project management approaches, tools, and phases of the project lifecycle

A solid understanding of change processes and demonstrates experience of delivering a variety of change projects that cover people, processes, and technology

Demonstrates knowledge of relevant management and business change techniques such as business process modelling and re-engineering

Experience and knowledge of change management principles, methodologies and tools and experience of utilizing them when implementing change

Detailed knowledge of the business environment and an understanding of the management structures, politics, and culture of the organization

Possesses the ability to marshal and manage resources (people, funding, materials, and support) to achieve a project or task

Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion

Able to manage own time efficiently and to manage multiple activities in parallel to accomplish the goals

Exceptional organization skills, experience of successfully delivering multiple complex projects

High level of problem solving and analytical skills, experience of championing change management programs and continuous improvement initiatives

Demonstrable ability to deal with ambiguity effectively, high level of resilience to deal with setbacks and challenges

Why Should You Apply?

•Opportunities for growth and development.

•Great benefits.

•Competitive industry pay.

•Excellent Work/Life Balance.

EOE