Customer Success Manager, Marketing Cloud
1 week ago
Job Category: Customer Success About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. Role Description: The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for their customers. Your Impact: Single point of customer relationship accountability. Responsible for orchestration of all Signature deliverables, experience and renewal. Delivery of some Signature engagements including: Success Path, Success Path Review, and Release Readiness. Primary focus is on improving Customer Health using Customer Success Score and other indicators to communicate actionable recommendations on Adoption, Engagement, and Technical Health. Deep customer intimacy with relevant industry knowledge. Executive and decision-maker relationship building. Possesses basic knowledge of customer’s tech stack and relevant Salesforce certifications. Collaborate with the customer account team in order to help customers achieve their objectives and identify growth opportunities with sales executive. Preferred Qualifications & Skills: Minimum of 6 years work experience in one or more of the following: Customer Success, SaaS platform use or project leadership, Technology Consulting, and Technology Solutions Development. Strong knowledge of Salesforce product and platform features, capabilities, and use cases. Salesforce product certifications are strongly desired (Marketing Cloud Specialist, Marketing Cloud Account Engagement Specialist, Data Cloud Consultant, Commerce Cloud, Salesforce AI Associate, and any other relevant Salesforce certifications). Able to articulate the importance and value of Governance to Business and IT executives. Ability to prioritize, multitask, and engage dynamically with customers. Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features. Ability to analyze customer’s usage data and health indicators to identify opportunities for improvement and translate into actionable recommendations with a path for success. Note: This is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. For Washington-based roles: The base salary hiring range for this position is $128,300 to $176,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: Salesforce Benefits . #J-18808-Ljbffr
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Customer Success Manager
1 week ago
Indianapolis, United States Salesforce Full timeJob Category: Customer Success About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...
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Customer Success Manager
2 months ago
Indianapolis, United States Lilt Full timeLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and...
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Strategic Customer Success Manager
1 week ago
Indianapolis, United States MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
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Customer Success Manager
5 days ago
Indianapolis, United States Covideo Full timeCovideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from...
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Customer Success Manager
1 day ago
Indianapolis, United States Covideo Full timeCovideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from...
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Customer Success Manager
5 days ago
Indianapolis, United States Covideo Full timeCovideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from...
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Customer Success Manager
7 days ago
Indianapolis, United States Covideo Full timeCovideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from...
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Customer Success Manager
1 week ago
Indianapolis, United States Multiplier Technologies Pte. Ltd. Full timeCustomer Success Manager (Remote) - US Markets Location : India (Remote) A bit about us We’re at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can...
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Customer Success Manager
2 weeks ago
Indianapolis, Indiana, United States Greenlight Guru Full timeJob Title: Sr. Customer Success ManagerAt Greenlight Guru, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing organization, you'll be responsible for driving customer adoption, improving client health, and delivering exceptional customer experiences.Key Responsibilities:Manage a portfolio of customers...
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Customer Success Manager
1 week ago
Indianapolis, United States Salesforce.Com Inc Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...
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Senior Product Manager
4 weeks ago
Indianapolis, Indiana, United States Oracle Full timeJob DescriptionIn this role, the Senior Principal Product Manager will be responsible for driving the development and delivery of cloud-based solutions that meet the needs of Oracle's strategic customers. The ideal candidate will have a deep understanding of cloud infrastructure and services, as well as excellent communication and collaboration skills.Key...
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Senior Product Manager
4 weeks ago
Indianapolis, Indiana, United States Oracle Full timeJob DescriptionIn this role, the Sr. Principal Product Manager will be responsible for driving the development and delivery of cloud-based solutions that meet the needs of Oracle's strategic customers. The ideal candidate will have a deep understanding of cloud infrastructure and be able to effectively communicate with both technical and non-technical...
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Customer Success Manager
2 months ago
Indianapolis, United States Modaxo - Elovate Full timeJob Summary: All About Us Elovate, a Modaxo company, leverages data-driven technology to transform traffic management and safety. Our solutions include photo enforcement, violations processing allowing easy management of citations, and advanced analytics that provide insight into resource and operational optimization. Our innovative automated enforcement...
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Customer Success Manager
4 days ago
Indianapolis, United States Modaxo - Elovate Full timeJob Summary: All About Us Elovate, a Modaxo company, leverages data-driven technology to transform traffic management and safety. Our solutions include photo enforcement, violations processing allowing easy management of citations, and advanced analytics that provide insight into resource and operational optimization. Our innovative automated enforcement...
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Senior Customer Success Manager
1 week ago
Indianapolis, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Customer Success Manager
1 week ago
Indianapolis, United States Energy Access Inc Full timeCompany Description Energy Access Inc, founded in 1998, specializes in providing state-of-the-art chargers for various applications like medical devices, military equipment, industrial tools, safety, and security devices. Based in Indianapolis, IN, the company's mission is to be a global leader in quality and customer service, striving for innovation and...
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Customer Success Manager
5 days ago
Indianapolis, United States Energy Access Inc Full timeCompany DescriptionEnergy Access Inc, founded in 1998, specializes in providing state-of-the-art chargers for various applications like medical devices, military equipment, industrial tools, safety, and security devices. Based in Indianapolis, IN, the company's mission is to be a global leader in quality and customer service, striving for innovation and...
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Customer Success Manager
2 weeks ago
Indianapolis, United States Energy Access Inc Full timeCompany DescriptionEnergy Access Inc, founded in 1998, specializes in providing state-of-the-art chargers for various applications like medical devices, military equipment, industrial tools, safety, and security devices. Based in Indianapolis, IN, the company's mission is to be a global leader in quality and customer service, striving for innovation and...
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Staff VP, Customer Success
2 months ago
Indianapolis, United States Anthem Full timeDescription SHIFT: Day Job SCHEDULE: Full-time Be part of an extraordinary team. We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead...
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Cloud Infrastructure Specialist
3 weeks ago
Indianapolis, Indiana, United States CMP Full timeCloud Infrastructure SpecialistCMP is seeking a highly skilled Cloud Infrastructure Specialist to join our team. As a key member of our cloud operations team, you will be responsible for maintaining and monitoring our existing cloud infrastructure, configuring new Google Cloud Platform services as needed, and identifying and solving problems related to...
