Customer Success Manager
1 week ago
Job Category: Customer Success About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Role Description: The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for their customers. Your Impact: Single point of customer relationship accountability. Responsible for orchestration of all Signature deliverables, experience, and renewal. Delivery of some Signature engagements including: Success Path, Success Path Review, and Release Readiness. Primary focus is on improving Customer Health using Customer Success Score and other indicators to communicate actionable recommendations on Adoption, Engagement, and Technical Health. Deep customer intimacy with relevant industry knowledge. Executive and decision-maker relationship building. Possesses basic knowledge of customer’s tech stack and relevant Salesforce certifications. Collaborate with the customer account team in order to help customers achieve their objectives and identify growth opportunities with sales executive. Preferred Qualifications & Skills: Minimum of 6 years work experience in one or more of the following: Customer Success, SaaS platform use or project leadership, Technology Consulting, and Technology Solutions Development. Strong knowledge of Salesforce product and platform features, capabilities, and use cases. Salesforce product certifications are strongly desired (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Marketing Cloud Specialist, Commerce Cloud & Heroku). Able to articulate the importance and value of Governance to Business and IT executives. Ability to prioritize, multitask, and engage dynamically with customers. Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications, and automation. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features. Ability to analyze customer’s usage data and health indicators to identify opportunities for improvement and translate into actionable recommendations with a path for success. Note: This is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce welcomes all. #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Indianapolis, Indiana, United States Greenlight Guru Full timeJob Title: Sr. Customer Success ManagerAt Greenlight Guru, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing organization, you'll be responsible for driving customer adoption, improving client health, and delivering exceptional customer experiences.Key Responsibilities:Manage a portfolio of customers...
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Customer Success Manager
2 months ago
Indianapolis, United States Modaxo - Elovate Full timeJob Summary: All About Us Elovate, a Modaxo company, leverages data-driven technology to transform traffic management and safety. Our solutions include photo enforcement, violations processing allowing easy management of citations, and advanced analytics that provide insight into resource and operational optimization. Our innovative automated enforcement...
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Customer Success Manager
4 days ago
Indianapolis, United States Modaxo - Elovate Full timeJob Summary: All About Us Elovate, a Modaxo company, leverages data-driven technology to transform traffic management and safety. Our solutions include photo enforcement, violations processing allowing easy management of citations, and advanced analytics that provide insight into resource and operational optimization. Our innovative automated enforcement...
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Customer Success Manager
5 days ago
Indianapolis, United States Covideo Full timeCovideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from...
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Customer Success Manager
1 day ago
Indianapolis, United States Covideo Full timeCovideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from...
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Customer Success Manager
7 days ago
Indianapolis, United States Covideo Full timeCovideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from...
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Customer Success Manager
5 days ago
Indianapolis, United States Covideo Full timeCovideo is seeking a Customer Success Manager (CSM) to join our growing company. The CSM is responsible for managing customer relationships, ensuring customer satisfaction, and driving the successful adoption and optimization of Covideo across customer accounts. As a CSM, you will be the lead point of contact for customer account management, from...
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Customer Success Manager
1 week ago
Indianapolis, United States Energy Access Inc Full timeCompany Description Energy Access Inc, founded in 1998, specializes in providing state-of-the-art chargers for various applications like medical devices, military equipment, industrial tools, safety, and security devices. Based in Indianapolis, IN, the company's mission is to be a global leader in quality and customer service, striving for innovation and...
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Customer Success Manager
2 weeks ago
Indianapolis, United States Energy Access Inc Full timeCompany DescriptionEnergy Access Inc, founded in 1998, specializes in providing state-of-the-art chargers for various applications like medical devices, military equipment, industrial tools, safety, and security devices. Based in Indianapolis, IN, the company's mission is to be a global leader in quality and customer service, striving for innovation and...
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Customer Success Manager
5 days ago
Indianapolis, United States Energy Access Inc Full timeCompany DescriptionEnergy Access Inc, founded in 1998, specializes in providing state-of-the-art chargers for various applications like medical devices, military equipment, industrial tools, safety, and security devices. Based in Indianapolis, IN, the company's mission is to be a global leader in quality and customer service, striving for innovation and...
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Senior Customer Success Manager
1 week ago
Indianapolis, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Strategic Customer Success Manager
1 week ago
Indianapolis, United States MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
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Customer Success Manager
2 months ago
Indianapolis, United States Lilt Full timeLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and...
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Customer Success Manager
1 week ago
Indianapolis, United States Salesforce.Com Inc Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...
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Customer Success Manager
1 week ago
Indianapolis, United States Multiplier Technologies Pte. Ltd. Full timeCustomer Success Manager (Remote) - US Markets Location : India (Remote) A bit about us We’re at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can...
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Customer Success Manager, Marketing Cloud
1 week ago
Indianapolis, United States Salesforce Full timeJob Category: Customer Success About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...
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Customer Success Manager
1 week ago
Indianapolis, United States Steele Benefit Services Full timeCompany Summary: Steele is a benefits administration, communication, and employee engagement company. We specialize in assisting companies with installation of benefits administration software, and communicating, enrolling, administering, and reporting their employee benefits program. Cornerstones of Steele’s success are rooted in character, growth,...
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Customer Success Partner
1 month ago
Indianapolis, United States Controlled Holdings Full timeDescriptionCustomer Success Partner Controlled Holdings, an award-winning distributor of HVAC controls, is currently seeking a motivated and customer-focused Customer Success Partner for our Jackson Systems (wholesale) division. If you excel in communication, enjoy solving problems, and have a passion for helping customers, this role offers a great...
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Customer Success Partner
1 month ago
Indianapolis, United States Jackson Systems Full timeCustomer Success Partner Controlled Holdings, an award-winning distributor of HVAC controls, is currently seeking a motivated and customer-focused Customer Success Partner for our Jackson Systems (wholesale) division. If you excel in communication, enjoy solving problems, and have a passion for helping customers, this role offers a great opportunity to...
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Customer Success Specialist
7 days ago
Indianapolis, United States EXOS IT Full timeAs a Customer Success Specialist at EXOS your mission is to coordinate client engagements to assure delivery of the committed scope of work by EXOS resources to meet client expectations. This highly visible position is responsible for maintaining and enhancing both our client and consultant relationship and experience with our delivery. What You Will Do:·...
