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Divisional Learning Partner- REMOTE
2 months ago
Position Overview
The Divisional Learning Partner will be responsible for creating and executing a training strategy for team member growth, development, and retention for an assigned division. This position will be accountable to provide live training and coaching nationally, driving change to existing training programs, and recommend additional program creation focused at better meeting the training needs of the field. The Divisional Learning Partner will be a subject matter expert and resource for program development and resolution of field challenges that can be remedied through training. This position reports to the Academy Managers.
Key Job Responsibilities
National Training Delivery & Execution
* Deliver live, in-person & virtual training and coaching throughout the country 130+ days/year for discipline(s) of specialization.
* Plan, coordinate and execute all managed programs, courses and learning events in compliance with Global Learning SOPs. Acting as the single point of contact for the learning events.
* Manage the shipping of any equipment/materials before and after the event.
* Responsible for maintaining class equipment and instructor kit inventory by participating in yearly inventory process.
* Identify any repair or replacement items as needed.
Divisional Learning & Development Strategy
* Collaborate with Encore University Academy Leader and internal business partners to develop and support Encore's Academy vision and goals.
* Design and/or procure development activities in conjunction with the Content Management/ID team, that incorporate experiential learning, coaching, rotational assignments, classroom and virtual learning methods to support programs, events and courses.
* Recommend pre and post training opportunities for training preparation and reinforcement.
* Support Skill Set Matrix levels, Role Based Development Programs, Training content, Training Plans and Certifications.
* Adhere to Global Learning standards for instructional design, file storage, and project management.
* Administer key surveys, assessments and feedback tools as required to measure certification preparedness.
* Report on key metrics to stakeholders.
* Assess data related to surveys, assessment and feedback tools to make recommended changes for continuous improvement.
* Evaluate program effectiveness and report any improvement opportunities to the Academy Leader.
Subject Matter Expert
* Develop self as subject matter expert in academy disciplines according to the Skill Set Matrix.
* Identify field subject matter experts.
* Stay current with technology and industry trends.
Job Qualifications
* Bachelor's Degree or equivalent work experience in a technical discipline required
* 6+ years of Event Technology Experience with a specialty in Rigging and Power Distribution
* Experience in a Union environment preferred
* Experience with formal or informal instructing/coaching
* Excellent presentation, verbal and written communications skills
* Self-starter/works independently
* Understanding of training needs analysis, development, design, delivery and measurement
* Exceptional ability to build relationships at all levels of the organization
* Ability to juggle multiple simultaneous projects
* Ability to bring new and creative solutions to content design and development
* Ability to see the bigger picture and develop learning solutions which support the broader business strategies
* Project Management experience preferred
* Willing and able to travel nationally frequently (130+ days/year)
Competency Group
* Deliver World Class Service (Hospitality, Ownership)
* Do the Right Thing (Demonstrates Self-Awareness)
* Drive Results (Ensures Accountability
* See the Big Picture (Decision Quality, Achieves Goals)
* Value People (Collaborates)
Work Environment
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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