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Registration Coordinator

3 months ago

Henderson, United States Brigham and Women's Hospital Full time

$750 Sign on Bonus Job Summary: Under the direction of the Patient Access Manager and Leadership, Registration Coordinators perform a variety of patient access services. Registration Coordinators provide exemplary customer service to all patients and are located at the Concierge/Information Desk, Emergency Registration, Henderson Registration, Main Lobby, Maternity Registration, and Outpatient Service Centers. (Patient call Center, Lab/Imaging Services, Natick, and Wellesley) Registration Coordinators are accountable and responsible for creating and/or updating a medical record after searching the Master Patient Index (MPI). They obtain demographic information, insurance policy numbers, and subscriber information from patients, in person, over the telephone, or via the web. Registration Coordinators are accountable and responsible for insurance eligibility verification, completion of all required forms, scanning documents, and co-pay collection. Essential Functions: · Demonstrates and provides exemplary customer service that is friendly, helpful, and reduces anxiety to all patients, peers, physicians, NWH departments, and Patient Access Leadership Team. · Obtains accurate demographic and insurance information on every patient. Obtains signatures on all required forms for consent and/or release of information. · Complies and stays current with established hospital and departmental policies, procedures, and objectives including all patient identification, assigned area of work, safety, emergency preparedness, and infection control protocols. Admitting : responsible for bed assignment, beeper management, admitting, escorting patients to floor, and communicating with Nurses, Unit Staff, and physician offices. Ensures the accurate and timely completion of all paperwork relating to deaths, death certificates, autopsies, and organ bank. Works on work queues. Maternity : Registers patients for Antenatal, Observation, or Inpatient. updates newborn accounts, filling, enters pre-in accounts, and creates folders. Works on work queues. Emergency : register all patients – ensure all ambulance and Registration Specific Infection Control protocols are followed. Monitor IBEX for prompt registration. Works on work queues. Patient call center : Answers incoming calls in a timely fashion, verifies appointments, confirms registration and billing information. Works on work queues and web registrations. Henderson : Registers all surgical patients, provides appropriate instructions, secures valuables, utilizes Tracking system, and assists families. Calls and creates accounts for all upcoming surgical patients. Works on work queues. Concierge Desk : provides excellent customer service. Maintains wheelchairs. Ensures lobby, concierge, brochure rack, vendor log, distribution log, Concierge binder, and physician listings are up to date. Answers telephone and assigns lobby patients to a registrar. Maintains a safe and clean work area. Alerts appropriate Patient Access Leader for help and supplies. Works on work queues Outpatient Service Center : checks patients in, acts as unit receptionist; directs and assists all persons arriving in the area. Responsible for the accurate recording and submission of billable OR supplies used during OR procedures. Works on work queues. · Notifies appropriate Patient Access Leader of systems and training issues and opportunities. Crosstrain in patient access areas. · High school diploma required; some college preferred · Typing skills of at least 25 WPM · Medical terminology preferred · Demonstrated ability to perform in a team-oriented environment. Primary Location

MA-Newton-NWH Main Campus Work Locations

NWH Main Campus 2014 Washington Street Newton 02462 Job

Registrar Organization

Newton-Wellesley Hospital(NWH) Schedule

Full-time Standard Hours 40 Shift

Day Job Posted Shift Description Monday-Friday 8:30am-5:00p

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