Customer Support Representative

1 week ago

Charleston, United States Olin Winchester, LLC Full time
Title: Customer Support Representative
Location: Charleston, TNAdditional locations may include McIntosh, AL.

Salary: $59,300
Schedule: Hybrid schedule available of up to 2 days remote.

Focus:As a Customer Support Representative, your primary responsibility is to communicate effectively with customers and various business and functional partners to deliver exceptional service and profitability to Olin. You will build successful relationships to align internal resources and capabilities towards achieving zero-defect customer satisfaction. Your role involves managing the entry of orders from initial contact through to delivery, ensuring the correct product arrives on time, under the correct conditions, and with the appropriate paperwork.

In the event of a service failure, you will initiate corrective actions and lead the resolution process for the customer. You are expected to go above and beyond daily customer interactions to build loyalty and confidence. You will determine the service and quality requirements of assigned accounts and coordinate all Olin activities to meet these requirements. Additionally, you will handle routine and non-routine order management activities, display customer advocate leadership, execute systems and technology requirements, and demonstrate accuracy in order entry and problem-solving skills for managing complex orders. You will also raise awareness of any gaps or pain points in work processes, functional interactions, and management systems.

Customer Support Representative II Essential Job Functions:
  • Performs Order Management activities, handle routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading activities of the order process utilizing work process, business strategy, and best practice
  • Manages customer inventory, using telemetry or other automated systems, with a high degree of accountability
  • Manages customer accounts and is responsible for all customer needs and inquiries
  • Realizes and anticipates how events and trends are likely to affect the customers' future needs. Leverages many internal resources to optimize customer orders
  • Executes System and Technology requirements by executing complex work processes through multiple systems and technology including SAP, Rail Fleet System, Elemica, Telemetry, and Rail tools
  • Provides product availability, specifications, and schedule information within established guidelines
  • Optimizes freight, prevents pre-buys, and utilizes ship points and package size as well as logistics improvements
  • Serves as a link between customers, logistics, sales, quality, technical services, and accounting to ensure responsiveness
Customer Service Representative II Minimum Requirements:
  • High school diploma or equivalent; Bachelor's Degree* in Business, Logistics/Transportation, Marketing, or related field preferred
  • Minimum of 2 years of Customer Service experience
  • Proficient in Microsoft Office Products; Proficient in the use of SAP/ERP systems preferred
  • Outstanding customer service skills and sound judgment
  • Effective time management and ability to handle multiple shifting priorities in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to be on-call on a rotating basis (average one week on call per quarter)
  • Prior Olin experience in a relevant position preferred


Strong Careers Grow HereRooted in our corporate values, Olin continues to be the global leader in both chemical manufacturing and ammunition. We invest, recognize, and reward the talents and contributions of our employees, empowering over 8,000 global individuals to make an impact both at work and in surrounding communities.

Olin fosters a diverse and inclusive workplace, where you are encouraged to join or lead our Olin People Networks. These voluntary groups connect employees across sites, divisions and functions to strengthen connections, belonging, and community involvement.

*Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education or equivalent program from an international university.

*Olin does not provide any form of sponsorship.We will only employ those who are legally authorized to work in the United States.Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship now or in the future, are not eligible for hire.

Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Customer Service and Support Representative

    4 weeks ago

    Charleston, South Carolina, United States Alside Full time

    Job Summary:Associated Materials / Alside is seeking a highly skilled and motivated Customer Service and Support Representative to join our team. As a key member of our Supply Center, you will be responsible for delivering exceptional customer service and support to our customers through various channels, including face-to-face, phone, and email.Key...

  • Marketing Coordinator

    3 weeks ago

    Charleston, United States Expanding Firm Full time

    Marketing Coordinator / Customer Service Representative Locally based Event Marketing Company seeks full-time Event Account Manager and Customer Service Representatives to manage events around the greater area. The Account Manager will work closely with the Creative Sales Director to develop concepts, design events and submit proposals to clients. The Event...

  • Customer Service Representative

    6 months ago

    Charleston, United States Brookfield Properties Full time

    In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs. - Responsible for diagnosing customers needs and solving them in the Customer Service Representative, Customer Service, Representative, Retail, Property Management

  • Customer Service Representative

    4 weeks ago

    Charleston, South Carolina, United States WK Solutions Inc. Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at WK Solutions Inc. Our ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.As a Customer Service Representative, you will be the face of our clients to their high-priority...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States City National Bank of WV Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at City National Bank of WV. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their banking needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States Coforge Full time

    Role: Customer Service RepresentativeKey Skills: Customer Service, customer support, customer experience via phone.Experience: 1+ yearsLocation: Charleston, WVMode of Hire: Full TimeWe at Coforge are hiring Customer Service Representative with the following skillset:· Promoting and/saving products and services.· Providing an excellent customer experience...

  • Customer Service Representative

    4 weeks ago

    Charleston, United States COFORGE Marketing Full time

    Role: Customer Service Representative Key Skills: Customer Service, customer support, customer experience via phone. Experience: 1+ years Location: Charleston, WV Mode of Hire: Full Time We at Coforge are hiring Customer Service Representative with the following skillset: Promoting and/saving products and services. Providing an excellent customer...

  • Customer Service Representative

    2 months ago

    Charleston, United States Coforge Full time

    Role: Customer Service RepresentativeKey Skills: Customer Service, customer support, customer experience via phone.Experience: 1+ yearsLocation: Charleston, WVMode of Hire: Full TimeWe at Coforge are hiring Customer Service Representative with the following skillset:· Promoting and/saving products and services.· Providing an excellent customer experience...

  • Customer Service Representative

    4 weeks ago

    Charleston, West Virginia, United States Coforge Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Sales Representative is responsible for delivering exceptional customer experiences through problem-solving skills and effective communication. This role combines elements of customer service and sales, requiring the ability to turn any situation into a positive outcome.Key...

  • Customer Service Representative

    4 weeks ago

    Charleston, South Carolina, United States The Spinx Company Full time

    The role of a Customer Service Representative at The Spinx Company requires the employee to work effectively in a team environment, providing outstanding customer service and creating a welcoming environment in support of our Company Policies, Core Values, and Operations Priorities.Key responsibilities include ensuring store safety procedures are followed,...

  • Customer Service Representative

    6 months ago

    Charleston, United States City National Bank of West Virginia Full time

    Customer Service Representative at City National Bank (on-site)We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/ VETS Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate ind Customer Service, Customer Service Representative, Representative, Retail, Banking

  • Customer Service Representative

    1 month ago

    Charleston, South Carolina, United States LB Dantzler - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative.Key ResponsibilitiesEstablish and maintain strong customer relationships through regular follow-ups and needs-based reviews.Develop and implement marketing strategies to promote State Farm insurance and financial services...

  • Customer Engagement Representative

    6 days ago

    Charleston, West Virginia, United States chris niewierowski - State Farm Agent Full time

    Seeking a motivated and results-driven individual to join our team as a Customer Engagement Representative. In this role, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services.About the PositionThis part-time opportunity offers competitive compensation and flexible...

  • Customer Service Representative

    14 hours ago

    Charleston, United States Preferred Home Services, LLC Full time

    Customer Service Representative. Location: North Charleston, SC - Compensation: Starting at $17.00/hour for entry level - - Monday-Friday, 10:30 am-7:00 pm shift or Monday-Friday 11:00 am-7:30 pm - - Who We Are - - NAMED TOP PLACES TO WORK for the pa Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    1 month ago

    Charleston, West Virginia, United States AmeriHealth Caritas Full time

    Customer Service RepresentativeAt AmeriHealth Caritas, we are passionate about delivering exceptional customer service to our members and providers. As a Customer Service Representative, you will play a critical role in ensuring that our members receive timely and professional support for their healthcare needs.Key Responsibilities:Respond to member and...

  • Customer Service Representative

    4 weeks ago

    Charleston, South Carolina, United States Five Star Call Centers Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through multiple communication channels, including phone, email, and chat.Key Responsibilities:Manage large volumes of...

  • Customer Service Representative

    1 month ago

    Charleston, West Virginia, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Charleston, South Carolina, United States AETC, Inc dba S Garvin Food & Gifts Full time

    Customer Service RepresentativeAt AETC, Inc dba S Garvin Food & Gifts, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests. This includes greeting customers, answering questions, and resolving any issues that may...

  • Customer Service Representative

    4 weeks ago

    Charleston, South Carolina, United States Circle K Stores, Inc. Full time

    Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing excellent customer care and ensuring a positive shopping experience for our customers.Key ResponsibilitiesGreet customers and provide assistance with purchasesOperate the...

  • Customer Support Team Lead

    4 weeks ago

    Charleston, West Virginia, United States PTW Full time

    Job Title: Customer Support Team LeadJob Summary:We are seeking a highly skilled Customer Support Team Lead to join our team at PTW. As a Customer Support Team Lead, you will be responsible for leading a team of Technical Support Representatives and ensuring that all company principles and procedures are adhered to.Key Responsibilities:Manage a team of...