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Customer Service Associate

2 months ago

St Albans, United States Limbs & Things Full time

The Customer Service department at our Limbs & Things, Inc. office in Savannah, GA plays a key role in the success of our organization by providing world class customer service, facilitating additional sales opportunities through our interactions with customers, and supporting management in accurate and timely book and record keeping. Under direction of the Operations Manager, the Customer Service Associate guides and supports the customer experience in a professional office setting. The daily role includes customer contact opportunities, entry level bookkeeping and sales support functions. The right candidate will excel at answering customer contacts via phone and email, quote, entry, order processing, precise record maintenance, problem solving and customer follow-up, etc Full-time $ Competitive Responsibilities CUSTOMER SERVICE TASKS All aspects of excellent internal and external customer service via telephone, written correspondence, email, fax, and website activities Maintenance of Customer account data & records, including Sales Tax Exemption Create and provide accurate price quotes and enter Customer orders. Resolve Customer product issues and process product returns by entering QC cases to facilitate solutions to the customer’s satisfaction. Maintain product and company knowledge to provide accurate, consistent, and reliable customer and sales support. Onboard new customers successfully and within company policies and procedures. Respond to customer inquiries by understanding inquiry, reviewing previous responses, gathering, and researching information, assembling a response, and verifying customers understanding of the information provided. Establish and maintain good rapport with customers by using positive language, anticipating their needs, and following through on all requests & inquiries. Assist with light bookkeeping activities related to accounts receivable. Improves quality of service by recommending improved processes, identifying new product and service applications. Provide weekly and monthly sales flash reports for management. SALES TEAM SUPPORT Be direct customer service point of contact for 2-4 Regional Accounts Managers (RAM) in support of their customer needs. Assist RAMs in customer history research and problem solving. Regularly communicate with RAM via phone, email, and Microsoft Teams to provide information and updates for ongoing business and customer product support as needed. Identify upselling and cross-selling opportunities to enhance sales values where appropriate. Requirements TECHNICAL KNOWLEDGE, SKILLS & EXPERIENCE Bachelor Degree and at least 1 year of customer service experience in a professional office setting Excellent communication skills with high level of professionalism Very strong numeracy and written skills Strong problem-solving skills and flexibility to learn and adapt to challenges Ability to resolve customer complaints and issues in a calm, supportive and positive way Exceptional organizational skills, familiarity with best practices in filing and record keeping Ability to prioritize appropriately and work independently to complete tasks timely and superbly Knowledge of general business computer software and aptitude to learn ERP and CRM software applications. Enthusiastic team player with good communication and motivational skills Able to work on own initiative, keen to explore new ideas in the improvements of the department Very strong attention to detail and accuracy with data entry Proficiency in Microsoft Office (Word, Excel, Outlook) Preferred to have experience using an accounting or ERP system Experience with a CRM, such as Salesforce, is desired PHYSICAL REQUIREMENTS Prolonged periods sitting at a desk and working on a computer Able to safely lift and handle products up to 40 lbs If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role. #J-18808-Ljbffr