Customer Service Associate

3 weeks ago


Saint Albans, West Virginia, United States Hanes Companies Full time
Job Summary

Hanes Companies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Accurately enter customer orders received via phone or electronically
  • Greet and assist customers who visit our location
  • Communicate with customers regarding order challenges, such as logistics or inventory adjustments
  • Provide administrative support to the location, including preparing and submitting customer quotes

Requirements:

  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize tasks effectively
  • Proficient data entry skills and basic math skills
  • Exceptional computer skills
  • An associate degree in business or a related field is preferred

About Hanes Companies:

We are a people-first organization dedicated to providing a comprehensive benefits package for our employees and their families. Our benefits include health, dental, and vision insurance, retirement savings with company match, and more.

We strive to foster a culture of inclusion, diversity, and equity, where everyone is respected, valued, and has an equal opportunity to contribute, thrive, and advance. We are committed to maintaining a workforce that represents the diverse customers we serve and the communities in which we operate.

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer



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