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Cargo Claims Manager

2 months ago

Dallas, United States Charger Logistics Full time

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based in Atlanta, GA. The Cargo Claims Managers is responsible for providing direct oversight and support in Cargo Claims within Charger Logistics. Ensure Cargo Claims are settled within industry standard timelines, following best practices in a highly service sensitive environment. Responsibilities: Serve as primary liaison between customers in the managing of cargo claim subrogation. Assist in developing internal claims management policy. Streamline claims management process. Investigate, negotiate, and resolve cargo claims to ensure that claims are analyzed for coverage, adjusted, and paid timely. Maintain and update Claims Management software. Create reports and coordinate monthly phone calls with customers to track claims and identify obstacles to timely claims resolution. Maintain knowledge of claims procedures, SOPs, & carrier contracts to ensure claims are adjusted accurately and timely is essential. Examine customer claims of overage, shortage, and damaged products/loads, including minor to major accidents. Understand and qualify type of claims filed; investigate and analyze cargo claims for loss, damage, and delays to determine company liability and costs for damage or loss while protecting company and customer interests. Collaborate with Sales, Pricing, Operations, and customers regarding disposition of claims. Other duties as assigned. Requirements: 3+ years of cargo claims experience in the transportation, freight forwarding, or 3rd party logistics industry. College Diploma or bachelor’s degree in Logistics, Supply chain or related field. Experience in the Logistics / Transportation or Supply Chain industries is an asset. Ability to work in a fast paced and demanding operational environment, sometimes without detailed direction. Familiarity with claims management software and Microsoft Office products including Word, PowerPoint & Excel. Ability to function independently with little or no supervision as well as function in a team environment.

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