Senior Service Manager
1 week ago
Aufgabe
Die sichere, IP-basierte Standortvernetzung von mittelständischen Unternehmen ist unser Geschäft. Im Vordergrund stehen hierbei die Planung und Umsetzung von Kommunikationslösungen auf Basis unserer eigenen MPLS-Plattform sowie internetbasierter Netze. Auch die Integration von VoIP-Lösungen sowie die Konzeptionierung zukunftsweisender Netzwerke im Bereich SD-WAN zählen zu unseren Aufgaben.
Deine Aufgaben im Detail sind:
Erster Ansprechpartner für Bestandskunden und Sicherstellung einer hohen Kundenzufriedenheit durch professionellen und effektiven Service (inkl. Entwicklung zusätzlicher Leistungsbedarfe)
Steuerung und Sicherstellung der Leistungserbringung und der vereinbarten Service Levelagreements sowie Umsetzung möglicher Optimierungen
Verantwortung für die Budgeterstellung, das Kundenergebnis und den Forecast für den Umsatz
Durchführung von Kunden- und Servicereviews, Koordinierung von abgeleiteten Maßnahmen und Sicherung des Changemanagements
Eigenständige Erstellung und Verhandlung von Angeboten und Vertragsergänzungen
Profil
Du möchtest als Kundenflüsterer für unsere Bestandskunden aktiv sein? Deine ausgeprägten Team- und Kommunikationsfähigkeiten sowie der Service-Gedanke helfen dir ganz besonders dabei.
Darüber hinaus bringst du folgende Erfahrung mit:
Studium oder Berufsausbildung im wirtschaftlichen/technischen Bereich sowie nachweisbare relevante Berufserfahrung in vergleichbarer Position
Praktische ITIL- oder FCAPS-Kenntnisse (idealerweise mit Zertifizierung)
Exzellente Problemlösungsfähigkeiten und Kundenorientierung sowie eine gute unternehmerische Denkweise
Idealerweise Erfahrung im Bereich Netzwerk und ein gutes Verständnis für IP-Kommunikation und VPN-Technologien
Verhandlungssichere Deutsch- und Englischkenntnisse
Über uns
ITENOS
Wer gestalten möchte, kommt zu uns. Rund 220 Vorausdenker entwickeln und realisieren täglich maßgeschneiderte, individuelle Lösungen für unsere Kunden speziell auf den Mittelstand konzipiert. ITENOS ist seit 25 Jahren ein erfahrener Spezialist für sichere IT- und Telekommunikationslösungen in den Schwerpunkten, Data LogistIX (RZ-Full Service), Netze (individuelle Standortvernetzung) und managen IT-Services in eigenen Rechenzentren und eigenen Netzinfrastrukturen. Als eigenständiges Unternehmen gehört ITENOS zum Konzernverbund der Deutschen Telekom AG – damit haben unsere Kunden die Sicherheit, dass wir im Bedarfsfall jederzeit auf die Ressourcen eines großen Konzerns zurückgreifen können und gleichzeitig profitieren sie von der Flexibilität, Kundennähe und Innovationskraft eines jungen, eigenständigen Unternehmens.
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