Global Supplier Services Product Manager

2 weeks ago

New York, United States JPMorgan Chase & Co. Full time

Within Global Supplier Services (GSS) Product Management, GSS Approvals is responsible for the vision, strategy and execution of the approval experience across the GSS suite of products. GSS Approvals manages the ‘Approvals as a Service’ for Operating Committee members program, the executive approvals service distinctly for JPMC Operating Committee members.

We partner across all JPMC Lines of Business to provide leadership and oversight of policy, expense limits, approval flows and other assigned authorities. GSS Approvals supports senior leaders and their immediate teams directly, executing approval support services as well as product administration and issue resolution firm wide.

Position Summary

The GSS Approvals Senior Product Associate will directly support the Approvals as a Service program for Operating Committee members as a primary objective in addition to other GSS Approvals team and Product Management objectives.

Responsibilities include:

Approvals support & servicing for JPMC senior leaders and Operating Committee members. Organize and participate in in-person education and user experience feedback sessions with OC executive assistants as well as other stakeholders within the JPMC Executive Gallery. Build and maintain strong relationships with key stakeholders which may include OC Members themselves, based on trust, data and service delivery. Executive writing: Summarizing approval requests in a structure and format suitable for an executive audience & customer. Process management & prioritization: Assessment of the “readiness” for an approval given OC approver preferences, pre-approvals, cadence, and policies - making decisions on next approval steps & approval priority. Can include pushing back on requests that are not yet “ready.” Provide guidance and support to customers / stakeholders. Includes identification of multiple solutions and making a recommended approach in line with policies, processes and customer preferences.  Pro-actively engage GSS and Business teams, when appropriate, to offer expertise, guidance, potential solutions and best practices. Ensure timely and appropriate escalation of challenges or concerns. Communicate pro-actively. Understand customer touch points and cross-functional handoffs Monitor, triage, and follow-up on OC approval queues, executing approval due diligence and approval follow-ups. Maintain documentation for audit and reporting purposes. Manage expectations, stakeholder interests, and courtesy follow-ups. Execute work in a collegial, controlled, and fact-based manner ensuring that deadlines are met. Contribute to presentations and dashboards. Exhibit excellent customer service through the delivery. Work collaboratively and in coordination.

Qualifications:

BA/BS or equivalent in finance, business, communications, client relationship management, or a customer-service related field 4-7 years of experience in customer/client service, communications, operations, or other executive service delivery field Excellent communication skills (both verbal and written); must present well and be articulate  Strong attention to detail and accuracy, includes proofreading and purpose- driven writing. Proven ability to deliver high levels of customer satisfaction Strong interpersonal skills and can adapt and work well with diverse sets of situations and people Ability to build relationships (and trust) to interface effectively across all levels and diverse employee groups Experience interfacing with senior / executive management  A proactive approach to problem solving, taking ownership, and follow-through. Develop actionable recommendations Solid listening, strategic thinking, and decision-making skills. Ability to pick up new concepts and technology quickly Great team player. Self-starter/ proactive/ willingly does what is required to deliver a superior product. Excellent organizational skills, with ability to manage several different types approval portfolios simultaneously Fluency in English language communications required Working knowledge of the Financial Services industry, Sourcing, Procurement, or Approval processing, a plus

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