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Telecommunicator, Police Department

4 months ago

Dallas, United States Dallas Independent School District Full time
Description

  • Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database
  • Dispatches field personnel according to need and priority of the service request
  • Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly
  • Coordinate and maintain effective communications between field units and neighboring law enforcement agencies
  • Uses a computer-aided dispatch system to enter, research and retrieve information
  • Monitor closed-circuit television, security, fire, and alarm systems
  • React calmly, quickly, and decisively in emergencies to obtain, summarize and relay information both orally and in written form
  • Must be able to follow oral and written instructions
  • Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activation of emergency procedures for evacuations or similar emergencies
  • Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information
  • Compile information from different sources to develop a daily briefing or a log that provides information to assist in the daily operations of the agency
  • Run queries through Regional, State, and National Crime Information databases as requested by the district police personnel
  • Notify outside emergency personnel of weather-related emergencies
  • Enter information in the Automated Records Management System (ARMS) computer database
  • Maintains confidentiality of information contained in source documents
  • Performs all other tasks and duties as assigned
Qualifications
  • High school diploma or equivalent
  • One (1) year of experience taking public safety/emergency calls in a call center or relevant experience working in a dispatching environment
  • Possess, or obtain within 6 months of employment, the Telecommunications Operator Certificate as issued by the Texas Commission on Law Enforcement (TCOLE), including TLETS/NLETS and TCIC/NCIC for Full Access Operators training as provided by the Texas Department of Public Safety
  • Demonstrated ability to perform responsibilities with minimum supervision
  • Demonstrated proficiency in the use of a person computer
  • Demonstrated ability to recognize public safety hazards
  • Demonstrated ability to read and interpret documents, including safety rules, operating and maintenance instructions and proceduresmanuals
  • Demonstrated organizational, prioritization, effective telephone and communication skills, and interpersonal skills required to achieve the goals of the position
  • Demonstrated ability to receive and give verbal instructions effectively
  • Demonstrated ability to speak clearly and comprehensible
  • Must be willing to undergo a criminal background check and drug screening
  • Ability to communicate in English/Spanish preferred