Mobile Device Help Desk Analyst

2 weeks ago

Baltimore, United States Integres Full time
Company Description
  • Integres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to the evolving challenges that today's organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul". As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture which demands excellence and accountability while putting a premium on work/life balance. We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.
Job Description

Responsibilities:

Integres is looking for Mobile Device Helpdesk Engineer / Telecom Support Specialists

Responsibilities of all personnel:
  • Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users.
  • Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
  • Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures.
  • Responsible for processing and distributing all end users' wireless invoicing and personal usage summary.
  • Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned.
  • Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades.
  • Provide technical assistance for all wireless equipment.
  • Other job-related duties as assigned.
Responsibilities of Supervisor, in addition to above:
  • Provide clear day-to-day direction to staff.
  • Point Of Contact (POC) to handle day-to-day work related issues.
  • Identify and provide training as needed.
  • Provide regular or as-needed updates/reports to MTA - IT Department Manager.
  • Ensure all Telecommunication Service Requests (TSRs) are handled in a timely manner.
Qualifications

Education: A Bachelor's Degree preferred

Additional Information

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes:
  • Healthcare and Insurance: medical, dental, vision, short and long-term disability protection, basic life and AD&D insurance
  • 401(k) Savings Plan
  • Accrued Paid Time Off (PTO)
  • Employee Recognition and Rewards
  • Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

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