Night Auditor

1 week ago


New Orleans, United States Hotel Henrietta Full time

Direct guests and answer questions, ensuring tranquility and restful sleep for guests. Cultivate a culture of authentic hospitality, creating a welcoming environment and greeting guests at the front desk. Recognize and welcome guests, demonstrating professionalism and communicating with management regarding guest issues.

  • Create a hospitable environment for guests.
  • Greet guests at the front desk in a friendly and service-oriented manner.
  • Stay apprised of daily hotel guest check-ins and recognize and welcome as valued guests.
  • Recognize, welcome, and build rapport with hotel guests.
  • Demonstrate professionalism when speaking to guests and colleagues.
  • Communicate with management team regarding any guest issues or concerns.
  • Multi-task and demonstrate athleticism when addressing guest needs.
  • Train to use hotel systems to manage arrivals, process payments, and update guest information.
  • Answer guest inquiries regarding hours of operation, special events, and basic operational information.
  • Act as a liaison between guests, management, service staff, kitchen, and hotel staff.
  • Assist with In Room Dining Orders.
  • Work efficiently and composed, multi-tasking with grace and poise.
  • Arrive on time and "floor-ready" for scheduled shifts, following dress code guidelines and standards.
  • Clock in and out for each scheduled shift and shift break.

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