Night Auditor

18 hours ago


New Orleans LA USA, United States HRI DEVELOPMENT Full time
Job Title: Night Auditor

Join HRI Development as a Night Auditor and be part of a dynamic team that delivers exceptional guest experiences.

Job Summary:

The Night Auditor plays a vital role in ensuring the smooth operation of our hotel's front desk and room operations. This includes maintaining complete knowledge of daily house status, oversell concerns, upsell or upgrade opportunities, VIP arrivals and departures, normal housekeeping operations, and any hitches or other guest concerns.

Key Responsibilities:
  • Warmly and efficiently perform check-ins and check-outs for guests.
  • Act as a concierge, directing guests to attractions, dining, or events.
  • Ensure a thorough understanding of all systems used on-site and be comfortable using a computer and other technology or devices.
  • Make reservations using the property management system and describe rooms, amenities, and promotions confidently.
  • Keep workstations, lobbies, and pantry areas clean and tidy throughout shifts.
  • Clearly and professionally communicate in English with guests and coworkers, both verbally and in writing.
  • Fully understand how to post charges, accept payments, and answer billing questions.
  • Promptly respond to guest inquiries and requests in a friendly manner.
  • Sell and restock items from the pantry, speaking confidently about available inventory.
  • Arrange for VIP amenities and assist VIPs with requests or questions.
Requirements:
  • High school graduate or equivalent.
  • Experience in a service environment.
  • Self-motivated, able to complete tasks and duties without constant supervision.
  • Possess a desire to provide service to others and offer an exceptional, personalized experience for guests.
  • Able to give and receive information clearly and professionally.
  • Maintain a sharp eye for detail while still able to multi-task.
  • Enjoy working as part of a team while embracing personal responsibility.
  • Flexible schedule, with the possibility of working morning, evening, or overnight shifts.
  • Able to stand in place for long periods of time.
  • Must be able to communicate verbally in English in a professional, courteous manner.
  • Possess a general understanding of technology and be able to use a computer and handheld device.
About HRI Development:

HRI Development is an Equal Opportunity Employer that values diversity and its commitment to reflect the communities in which we operate. We are deeply driven by creating a collaborative and vibrant culture and welcome all regardless of age, race, gender, sexual orientation, religion, national origin, disability, or veteran status.


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