Relief Night Auditor
3 weeks ago
At Sage Hospitality, we're seeking a detail-oriented and organized Night Auditor to join our team. As a Night Auditor, you will be responsible for auditing, balancing, and reporting on various areas of the hotel to ensure accuracy and compliance with company policies and procedures. This role requires strong analytical skills, attention to detail, and excellent communication skills to effectively interact with guests and colleagues.
Responsibilities
- Audit, balance, and report on all food and beverage outlets, including restaurants, lounges, banquets, and room service, to ensure accurate and timely information.
- Audit, balance, post, and report on the front desk, including room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, and more.
- Audit, balance, and prepare room information to provide room management with a clear picture of their performance.
- Balance and close all bank ticket codes daily.
- Run night audit final after ensuring all revenues are in balance nightly.
- Complete established check-in procedures for arriving guests, using both manual and computerized methods, to ensure guest satisfaction and timely room assignments.
- Facilitate guest departure (check-out) by following established manual and computer procedures to close guest accounts and open rooms for the next sell.
- Maintain good customer relations by staying up-to-date on in-house and area functions to answer questions and concerns with timely and knowledgeable responses.
- Operate PBX equipment to provide guests with timely and efficient service.
Qualifications
- High school education or equivalent experience.
- Accounting background preferred but not required.
- Ability to operate personal computer, cash register, and calculator.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Excellent vision required for viewing CRT screen.
- Excellent speech communication skills required to communicate with guests over the telephone.
- Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
- 90% of shift is standing, bending, and kneeling.
- Mobility required to reach all areas of the hotel to assist clients.
- Prolonged standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at an indoor, thermostatically climate-controlled work station under florescent lighting.
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