eTask Program Manager-Testing Manager-Global Market Operations

2 weeks ago

Kennesaw, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Summary

This senior level eTask Product Manager position will oversee the end-to-end development and execution of key product activities to sustain and grow the eTask application. They will also be responsible for creating and driving forward a viable long-term product strategy that compliments the larger Global Markets product vision. In addition, this the product manager will drive strategic planning for multiple initiatives in parallel.
• Leadership: Lead and provide mentorship across multiple teams.
• Operational Readiness
• Product Owner
• Development Team
• Production Support
• Testing Teams
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, including business units, project teams, and other senior leaders.
• Collaboration with Business Teams: Collaborate with business teams to define beneficial and measurable product offerings and enhancements.
Responsibilities: • Drive operational excellence, promoting and maximizing adoption of eTask across the organization.
• Communicate and commercialize strategic eTask needs and tell the eTask story.
• Provide product level trends and information to senior leadership.
• Manage the end-to-end user experience across multiple lines of business.
• Lead program increment planning.
• Define and manage the product roadmap.
• Creation of deliverables and epics.
• Direct oversight of Product Owners.

Job Description:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Responsibilities:
• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

Required Skills
• Exceptional leadership and team management skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple complex initiatives in parallel.
• Ability to make strategic decisions and drive process improvements.
• Proven ability to both think strategically end-to-end and execute tactically
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
• Ability to work in a fast-paced environment to drive quality goals while meeting aggressive delivery deadlines
• Ability to learn and adapt to change; ability to think analytically and challenge management on assertions made
• Demonstrated ability to understand operational processes and performance improvements
• Agile Product Owner certification is a plus.

Skills:
• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Design
• Process Performance Management
• Oral Communications

Shift:
1st shift (United States of America)

Hours Per Week:
40

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