Guest Services

3 months ago

Wickenburg, United States Rancho de los Caballeros Full time
Description

Carrying on the Rancho de Los Caballeros tradition of 76 years of excellence in family Ranch experiences, our Guest Services Supervisor is a key driving force in our overall Guest's satisfaction offering only the most fun-filled, professional, and engaging services available. A Guest Services Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Are you ready to help create lifelong memories for our past and future Guests?

As a Guest Services Supervisor, you will oversee the Front Office activities between the Guest, the Ranch, and the various hotel departments. A Guest Services Supervisor is responsible for supervising the activities that create the first impressions for our Guests and, therefore, must perform the following tasks to the highest standards:
  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct leader.
  • Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.
  • Offer assistance to the individual needs and requests of all Guests and ensure Guest needs are responded to in a timely, professional and efficient manner.
  • Ensure your shift team have a current knowledge of hotel products, services, and pricing,
  • Advise your shift team of any groups, special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
  • Maintain a positive, energized and engaging work environment.
  • Check Guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with Guests. Conduct self in a friendly and attentive manner during all Guest encounters.
  • Required to be knowledge, understanding, and adhere to Company Core Values and Mission Statement. Lead by example.
  • Maximize sales revenues through suggestive up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly, professionally and in a timely manner
  • Operate a phone system in, at times, a fast-paced environment.
  • Maintain the professional appearance of the Front Desk with a focus on exceeding expectations and Guest service
  • Responsible for maintaining a safe and incident-free working environment. Adhere to all safety policies and procedures.
  • Maintain a clean and safe working environment at all times
Requirements
  • Front Desk supervisory experience in a high-end hotel/resort preferred
  • Strong business awareness and demonstration of sales/incentive capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of high-end Guest Service

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