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Bilingual Customer Service Representative
3 months ago
Your Talent, Your Terms | Results, Recognition and Rewards
Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management solutions.
We provide exceptional service in servicing the needs of each customer. Delivering exceptional service is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer's expectations. We do this, all the while making sure that we meet the highest standards of corporate ethics.
IFT is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.
Job responsibilities
The Customer Service Representative is responsible for handling incoming and outgoing phone inquiries from customers with an outstanding level of service. This individual provides the first point of contact and support for general inquiries from customers and team members. They are responsible for responding, handling and/or escalating these inquiries in a well prioritized manner. The representative will update and maintain data to ensure the accuracy of current contracts. This position includes extensive administrative paperwork related to customer contracts and conducts timely, effective maintenance of this information, including data entry into our systems.
Create an excellent customer service experience:
Respond to and solve customer inquiries in a professional and prompt manner
Respond to customer inquiries with accurate information and update lease information as required
Follow up with customers to gain missing information and settle customer issues
Manage all required administrative documents related to loan/lease applications and current customer accounts:
Obtain and process initial and changed banking related information for customer lease payments
Coordinate lease paperwork and required information with a high level of accuracy
Coordinate documentation related to insurance and vehicle registration including power of attorney and insurance renewals
Verify and update customer information and keep customer records updated in our systems
Qualifications, knowledge and experience
A strong sense of integrity, professionalism and a results-oriented attitude to deliver exceptional service and contribute to overall organizational success
Effective communication, organization and interpersonal skills
You thrive in an environment that involves multitasking and changing priorities
Ability to work effectively both in a team and independently with minimal supervision
Intermediate skills with Microsoft Office products
2+ years of previous customer service experience is required
Experience working in a call centre environment is required
Experience in the finance and leasing industry is an asset
Fluent in English and French
What we offer
Leaders who support your development
Opportunity to take on progressively greater accountabilities
Cross training opportunities within other departments
Ability to make a difference and lasting impact
Option to work in office (Burnaby, BC), hybrid, or remote (for most roles)
Committed to supporting team members health and wellness
Comprehensive medical and dental benefits
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