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Cisco Communication Systems Specialist
2 months ago
Experience And Qualifications
Bachelor's degree or higher in a related technical area or equivalent technical training/experience.
Certification in a call management/voice system application.
Minimum of four years of experience in providing high-quality end user support and customer service.
Minimum of two years of experience with Cisco Call Manager, Cisco Unity, UCCX, and Finesse.
Minimum of two years of experience providing IT customer support in a research or academic environment.
Experience in higher education and hospital settings.
Experience in voice communications, including voicemail, phone systems, and call centers.
Responsibilities
As a Cisco Voice Engineer, your responsibilities will include:
Providing exceptional customer service focused technical support through various communication channels.
Interacting with customers in a timely, courteous, and professional manner.
Utilizing problem-solving skills to address issues, respond to inquiries, and implement preventive measures.
Demonstrating technical expertise in Cisco Call Manager, Unity voicemail, and Call Center applications.
Additional Information
Join our team as a Cisco Voice Engineer to contribute your expertise in Cisco technologies and customer support within a dynamic and rewarding work environment.
Employment Type: Full-Time
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