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Front Desk Agent

3 months ago

Las Vegas, United States Caesars Entertainment Full time
Job Description

JOB SUMMARY:

As a Guest Service Attendant you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. In addition ensuring every arrival is prepared for from having the room ready and inspected, amenity and all corresponding notes and gifts are sent, any packages for the guest are delivered to the room prior, all messages for guest are accounted for and delivered. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP's. Additionally, Guest Service Attendants are resources for all guest questions and are empowered to assist VIP's when resolving any guest concerns. Guest Service Attendants are expected to take full ownership of all guest requests and see it through as well as following up with guest. Guest Service Attendants are expected to make pre arrival, social and post stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Guest Service Attendants are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting.

ESSENTIAL JOB FUNCTIONS:
  • Process check-in and check-out transactions for VIP's.
  • Assist VIP's with questions about the city and property.
  • Assist VIP's with booking dinner, show, etc. able to make thorough and accurate recommendations based on guest's needs.
  • Assist with guest service recovery.
  • Serve guests in room on arrival.
  • Display Upbeat and Positive attitude at all times.
  • Responsible for being apprised of current events in hotel to assist VIP's.
  • Acts a liaison on behalf of the guest to expedite guest requests.
  • Maintains professional and courteous attitude towards all guests (internal and external).
  • Anticipating guests needs and guest expectations.
  • Implement Guest Recognition Program.
  • Records and maintain Guest History Profile noting guest preferences, likes and dislikes.
  • Are available for all guest needs and requests.
  • Knowledgeable of the product, brand and services. Guest Service Attendants are capable of assisting with room tours and site inspections.
QUALIFICATIONS:
  • Strong Interpersonal and communication skills.
  • Proficient in a second language would be strongly preferred.
  • Self-starter with strong problem solving ability.
  • Detail-oriented and proactive.
  • Savvy with all required software and programs such as LMS, Hotsos, GoConcierge, SpaSoft and CMS.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
  • Ability to perform reaching, stooping and /or crouching motions repeatedly.
  • Must be able to communicate verbally.
  • Must be able to stand for extended periods of time.
  • Must be able to lift 25lbs.


Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About Us

Bugsy Siegel's desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we're still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.