Front Desk Agent

3 months ago

Las Vegas, United States Hilton Grand Vacations Full time

**Front Desk Agent Elara**

**Job ID:** FRO002065

**Area of Talent:** Resort Operations

**Category:** Guest Services/Operations

**Shift:** Full Availability

**Location:** Las Vegas , NV

**Date Posted:** 02/28/2022

**Property:** Elara, a Hilton Grand Vacations Club

**Job Description**

We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential at our breathtaking resort

As a **Front Desk Agent** you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards:

* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.

* Accurately input information into the computerized reservations' system to update and maintain records.

* Access reservation system to resolve unit availability and assists guests with reservations or changes as required.

* Generate invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.

* Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.

* Prepares and consistently restocks the front desk with supplies including preparing arrival packets.

* Provides information on area attractions and resort amenities.

* Type correspondence and reports for management as needed.

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our companys success are our Team Members

**Qualifications**

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our companys success are our Team Members

To fulfill this role successful, you possess the following minimum qualifications and experience:

* High School Graduate or Equivalent

* Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.

* Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.

* Ability to multi-task responsibilities and prioritize duties to organizational demands

* Prior customer service, cash handling and data entry experience required.

It would be effective in this position for you to demonstrate the following capabilities and distinctions:

* Prior Hospitality, Front Desk or relevant work history or related experience.

* Bilingual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits that support Team Member health and financial wellbeing.

At Hilton Grand Vacations, we understand the importance of PTO. After all, were a vacation company We prioritize PTO because time to relax and recharge is vital to Team Members overall health. We believe that by investing in wellness and encouraging time off, we foster growth and happiness. In addition, we offer exclusive discounts at our resorts, so Team Members can take incredible vacations and come back happier and healthier. View our openings at the link in our bio.

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